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Spa Operations Manager

1 month ago

Banff, Alberta, Canada AccorHotel Full time

Spa Operations Manager Job Description

**Job Summary**

We are seeking a highly skilled Spa Operations Manager to join our team at AccorHotel. As a key member of our spa team, you will be responsible for leading and training spa concierges in their areas of responsibility, promoting spa services, retail sales, and other hotel amenities.

**Key Responsibilities**

* Lead and train spa concierges in their areas of responsibility, including the promotion of spa services, retail sales, and other hotel amenities
* Possess thorough knowledge of the booking system to maximize room and therapist bookings
* Ensure cash handling and opening & closing desk procedures are followed
* Assist with inventory purchases and adjustments using Milano software, month-end retail inventory counts, and orders
* Maintain a tidy order and cleanliness of the entire Spa and Fitness facility, including the pool, gym, change rooms, bathrooms, workspace, and outdoor patio
* Provide guest tours of the facility
* Assist with spa marketing and promotion
* Manage spa reception, including spa product & service knowledge, bookings & reservations, sales reconciliation & cash-out, and inventory control
* Supervise the fitness concierge, including monitoring pool, gym, and fitness area use, pool & hot tub & deck maintenance, managing squash court usage & skate rentals, and maintaining cardio equipment knowledge
* Maintain and monitor fitness memberships, keeping members informed of upcoming events and promotions
* Monitor night cleaning and follow up with Housekeeping Management
* Ensure Health & Safety Awareness
* Assist therapists as required

**Requirements**

* Grade 12 or equivalent
* Minimum 2 years customer service/retail experience
* Supervisory experience an asset
* Fluency in a second language an asset
* CPR and 1st Aid training an asset
* Cash handling skills
* Ability to work in a team environment and independently
* Ability to multitask
* Ability to delegate
* Thrives in a fast-paced environment

**Job Perks & Benefits**

* Complimentary meal in our staff cafeteria each shift
* Access to Employee Travel Program
* Discounts on hotel Food & Beverage, Spa, and Golf Memberships

**Inclusion & Diversity**

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation, or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.