Patient Care Quality Officer
2 months ago
We are seeking a highly skilled and experienced Patient Care Quality Officer to join our team at Fraser Health. This is a critical role that requires a strong understanding of patient care quality principles and practices, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide leadership and expert consultation in the identification, management, resolution, and education of patient/client/resident issues.
- Work closely with key stakeholders, including Executive Directors, Medical and Health Services Directors, and Managers, to facilitate resolution of patient/family complaints and minimize risk exposure/liability claims.
- Ensure that avenues for patient/resident/client feedback are accessible, and complaints and concerns are addressed in a timely, appropriate, and respectful manner.
- Develop and implement a system for tracking, analyzing, and reporting client feedback activities and identifying opportunities for improvement.
- Collaborate with Quality Improvement Patient Safety Consultants and Integrated Risk Management staff to refer client feedback issues with potential liability or other risks requiring reporting to Health Care Protection Programs.
- Bachelor's Degree in a healthcare profession and three years' recent related client relations experience or an equivalent combination of education, training, and experience.
- Demonstrated knowledge of pertinent laws and legislation, including the Patient Care Quality Review Act, Freedom of Information and Protection of Privacy Act, the Evidence Act, and the Hospital Act.
- Demonstrated knowledge of client relations and quality improvement processes.
- Demonstrated ability to exercise judgment and sensitivity working with complex, confidential, and sensitive issues.
- Ability to lead, participate, and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
Fraser Health is committed to providing a supportive and inclusive work environment that promotes professional growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.
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Patient Care Quality Officer
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Patient Care Quality OfficerFraser Health is seeking a highly skilled Patient Care Quality Officer to join our team. As a key member of our Patient Care Quality Office, you will play a critical role in ensuring that our patients receive the highest quality care.Key Responsibilities:Provide expert support to Executive Directors, Medical and Health...
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Patient Care Quality Officer
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Patient Care Quality OfficerFraser Health is seeking a highly skilled Patient Care Quality Officer to join our team. As a key member of our Patient Care Quality Office, you will play a critical role in ensuring that our patients receive the highest quality care.Key Responsibilities:Provide expert support to Executive Directors, Medical and Health...
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Patient Care Quality Officer
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Patient Care Quality Officer is a key member of the Fraser Health team, responsible for ensuring that patient/client/resident feedback is accessible, timely, and respectful. This role requires strong leadership and consultation skills, as well as the ability to analyze and report on client feedback activities.Key ResponsibilitiesProvide expert...
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Patient Care Companion
3 days ago
Surrey, British Columbia, Canada MY CARE COMPANION LTD. Full timeJob Title: Patient Care CompanionWe are seeking a compassionate and detail-oriented Patient Care Companion to join our team at MY CARE COMPANION LTD. This is a permanent position with a variety of work settings, including home care and visiting care agencies.Key Responsibilities:Accompany patients on outdoor recreational activitiesPerform other duties...
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Patient Care Coordinator
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryFraser Health is seeking a highly skilled and experienced Patient Care Coordinator to join our team. As a key member of our clinical leadership team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members.Key ResponsibilitiesProvide clinical supervision and guidance to...
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Patient Care Coordinator
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryFraser Health is seeking a highly skilled and experienced Patient Care Coordinator to join our team. As a key member of our clinical leadership team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members.Key ResponsibilitiesProvide clinical supervision and guidance to...
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Pharmacist (Surrey) - Quality Patient Care
2 weeks ago
Surrey, British Columbia, Canada Save-On-Foods Full timeAbout the Role:We are seeking a dedicated and passionate Pharmacist to join our team in Surrey, BC. As a valued member of our pharmacy team, you will play a crucial role in delivering quality patient-centred care and helping our customers and communities embrace healthier lifestyles.Key Responsibilities:Manage day-to-day pharmacy operations, including...
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Patient Care Coordinator
2 months ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Fraser Health. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members.Key ResponsibilitiesProvide clinical supervision and guidance to nursing...
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Patient Care Coordinator
2 months ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Fraser Health. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members.Key ResponsibilitiesProvide clinical supervision and guidance to nursing...
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Patient Care Coordinator
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Fraser Health Authority. As a key member of our healthcare team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff, other clinical team members, and support staff within the assigned unit(s).Key...
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Patient Care Coordinator
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Fraser Health Authority. As a key member of our healthcare team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff, other clinical team members, and support staff within the assigned unit(s).Key...
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Patient Care Coordinator
1 month ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeSummary: Specialty-qualified emergency registered nurse (RN) required to provide clinical supervision, guidance, and support to nursing staff and other clinical team members. Salary The salary range for this position is CAD $49.20 - $67.08 / hour. Job Description Join our team as a specialty-qualified emergency registered nurse (RN) and you may be eligible...
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Medical Office Assistant
2 weeks ago
Surrey, British Columbia, Canada Amara Women's Health Clinic Full timeWe are seeking a detail-oriented and organized Medical Office Assistant to join our team at Amara Women’s Health Clinic. In this role, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key Responsibilities:Front Desk Reception: Greet patients and visitors, answer phone calls, and respond to...
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Patient Experience and Quality Improvement Manager
2 months ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Quality Officer to join our team at Fraser Health. The successful candidate will provide leadership and expert consultation in the identification, management, resolution, and education of patient/client/resident issues.Key ResponsibilitiesProvide expert support to Executive Directors,...
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Patient Experience and Quality Improvement Manager
2 months ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Quality Officer to join our team at Fraser Health. The successful candidate will provide leadership and expert consultation in the identification, management, resolution, and education of patient/client/resident issues.Key ResponsibilitiesProvide expert support to Executive Directors,...
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Physiotherapist - Patient Care Specialist
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health Authority is seeking a skilled Physiotherapist to join our team. As a Physiotherapist, you will be responsible for providing physiotherapy services to patients in accordance with the College of Health and Care Professionals of BC standards of practice and Fraser Health mission, values, and physiotherapy acute care standard.You will...
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Medical Office Coordinator
3 weeks ago
Surrey, British Columbia, Canada Scott Care Pharmacy Full timeAt Scott Care Pharmacy, we are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team. In this role, you will be responsible for managing patient records, scheduling appointments, and maintaining accurate and up-to-date medical files. Your excellent communication skills and ability to work independently will be essential...
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Medical Office Assistant
3 weeks ago
Surrey, British Columbia, Canada Amara Women's Health Clinic Full timeWe are seeking a highly organized and detail-oriented Medical Office Assistant to join our team at Amara Women\u2019s Health Clinic. As a Medical Office Assistant, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key Responsibilities:Provide excellent customer service to patients and...
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Medical Office Assistant
3 weeks ago
Surrey, British Columbia, Canada Amara Women's Health Clinic Full timeWe are seeking a detail-oriented and organized Medical Office Assistant to join our team at Amara Women\u2019s Health Clinic. As a Medical Office Assistant, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key Responsibilities:Provide excellent customer service to patients and...
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Medical Director, Quality and Patient Safety
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeJob SummaryThe Medical Leader role is a key opportunity to provide leadership and direction to physicians and other healthcare providers on quality and patient safety initiatives. This position will work closely with fellow physician leaders and clinical staff to promote physician engagement and capacity building in quality improvement. The Medical Leader...