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Senior Network Operations Analyst

2 months ago

Barrie, Ontario, Canada Global Technical Talent, an Inc. 5000 Company Full time $25 - $35

Job Summary:

Global Technical Talent, an Inc. 5000 Company, is seeking a highly skilled Senior Network Operations Analyst to join our team. As a key member of our Network Operations Support Group, you will be responsible for providing senior-level support of our network infrastructure, including incident management, and support of all components associated with these environments.

Key Responsibilities:

  • Provide technical support for our network infrastructure, including LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer, and Optical solutions.
  • Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader.
  • Ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed.
  • Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
  • Help develop team members, provide effective feedback and recognition when needed.
  • Help assess training needs, process gaps, and improvement suggestions.
  • Assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur.
  • Create MoPs and how-to docs for better support and training of new and junior team members.
  • Explore new automation opportunities for any repeated tasks to reduce human touch.

Requirements:

  • Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi).
  • Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, and VMware NSX is a definite asset for this position.
  • Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, and ThousandEyes.
  • Technology Degree/Diploma or equivalent work experience.
  • CCNA certified with a minimum of 5 years of work experience in a Network Operations/Production environment, or CCNP certified with a minimum of 3 years of work experience in a Network Operations/Production environment.
  • CCDP and ITIL certifications are a definite asset to this position.
  • Network analyst experience.

About Us:

As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand - anchored in a proven business model. Our client engages in providing financial products and services, including various banking services and wealth management services.