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Restaurant Operations Manager

2 months ago

Banff, Alberta, Canada Banff Hospitality Collective Full time

Job Summary:

We are seeking a highly skilled and experienced Shift Leader to join our team at Banff Hospitality Collective. As a Shift Leader, you will play a key role in ensuring the smooth operation of our restaurants, providing exceptional customer service, and leading a team of servers and bartenders.

Key Responsibilities:

  • Liaise with Front of House (FOH) and Back of House (BOH) teams to ensure seamless service delivery
  • Handle customer complaints and concerns in a professional and courteous manner
  • Set up the restaurant for a successful service by managing FOH team members
  • Assist the General Manager and Assistant General Manager in maintaining high standards of service and quality
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control inventory, labor costs, and other operational expenses
  • Collaborate with other departments to achieve business objectives and improve overall performance

Requirements:

  • ProServe certification required
  • Previous serving and bartending experience
  • Excellent communication and leadership skills
  • Flexible schedule required
  • Strong work ethic and a positive team player
  • Previous supervisory experience is an asset

About Us:

Banff Hospitality Collective is a dynamic and growing company that operates a portfolio of restaurants and bars in Banff National Park. We are committed to providing exceptional customer service, promoting a positive work environment, and supporting the local community.