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Customer Experience Representative

2 months ago

Westmount, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Customer Service: Provide proactive and personalized service to customers, understanding their needs and preferences to deliver a seamless experience.
  • Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring that customers' needs are met in a timely manner.
  • Relationship Building: Nurture long-standing relationships with customers, identifying opportunities to deepen their engagement and loyalty.
  • Sales and Upselling: Identify and capitalize on simple sales opportunities to contribute to the branch's targets and drive revenue growth.
  • Technology Expertise: Stay up-to-date with the latest technology and banking applications, sharing knowledge with customers to help them better manage their banking needs.
Requirements
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a strong focus on empathy and understanding.
  • Technical Skills: Strong technical skills, including proficiency in banking applications and a willingness to learn new technologies.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Availability: Availability to work a flexible schedule, including evenings and weekends, as required.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
  • Collaborative Environment: A dynamic and inclusive work environment, where teamwork and collaboration are highly valued.
  • Recognition and Rewards: Recognition and rewards for high-performance, including bonuses and promotions.