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Senior Clinical Trial IWRS Monitor

2 months ago

Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time
Senior Clinical Trial IWRS Monitor

Everest Clinical Research Services Inc is seeking a highly skilled and experienced Senior Clinical Trial IWRS Monitor to join our team. As a key member of our clinical research operations team, you will be responsible for providing high-quality monitoring and support services to our clients.

Key Responsibilities:
  • Act as a lead and primary contact with clients, building and maintaining relationships through work deliveries, solution designs, issue resolution, and escalations.
  • Support client requests and issue analysis, problem solving, and resolution, working closely with internal teams.
  • Perform medium-complexity drug management analysis and forecasting to ensure site and study drug inventory is managed effectively.
  • Monitor data generated within CTT to ensure accuracy and quality.
  • Coordinate and verify changes to the database and application using appropriate change control procedures.
  • Act as an off-hours escalation point for junior CTT Clinical Monitor resources or the outsourced call center service.
  • Monitor all studies involved with CTT to ensure accuracy and quality of the data.
  • Manage risks, issues, and escalations and work with teams in identifying mitigation/remediation options.
  • Perform final review and quality control checks and verification on junior CTT monitors' work assignments.
  • Provide excellent client service and support during start-up activities.
Requirements:
  • A bachelor's degree in health science, physical or biological fields, or computer science.
  • At least five years of experience in clinical trial data processing and management.
  • Experience in clinical research, call center support, pharmaceutical sciences.
  • Ability to think on the spot and apply critical thinking skills to triage user issues and formulate optimal responses.
  • Ability to effectively and appropriately interact with clients and internal staff via phone and written email communications.
What We Offer:

We offer a dynamic and entrepreneurial work environment, opportunities for professional growth and development, and a competitive compensation package.

We are an equal opportunities employer and welcome applications from diverse candidates.