Clinical Trials IWRS Monitor

2 months ago

Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time
Job Title: Clinical Trials IWRS Monitor

Everest Clinical Research Services Inc is seeking a skilled and customer-focused individual to join our team as a Clinical Trials IWRS Monitor. This role is responsible for providing high-quality support to our clients and ensuring the accuracy and quality of data generated within our Clinical Trial Management System (CTMS).

Key Responsibilities:
  • Act as primary contact with clients for the Everest IWRS/IRT and eDiary team via the CTMS helpdesk.
  • Support client requests and issue analysis, problem solving, and resolution, working closely with internal teams.
  • Monitor data generated within the CTMS to ensure accuracy and quality.
  • Coordinate and verify changes to the database and application using appropriate change control procedures.
  • Act as off-hours escalation point for junior IWRS Clinical Monitor resources or the outsourced call centre service to resolve high-urgency client requests.
  • Generate, maintain, and/or review CTMS Requirements Specification documents.
  • Execute CTMS application test planning, test plan, and test script development and Stage I and II testing activities.
  • Generate, maintain, and/or review Quick Reference Guides for all CTMS studies.
  • Conduct CTMS demonstrations to sponsors and training demonstrations to study team members.
  • Support communications and coordination with sponsors, study team members, and internal teams across the IWRS development lifecycle.
  • Cooperate with and assist data management quality assurance (QA) personnel in performing QA procedures on CTMS applications.
  • Analyze CTMS monitoring and support trends to identify new features that will improve efficiency, effectiveness, user satisfaction, and market competitiveness.
Qualifications and Experience:
  • A Bachelor's degree in health science, physical or biological fields with at least 3 years' experience in clinical trial data processing and management.
  • Education or experience must demonstrate the ability to work independently, have a clear, professional, and energetic telephone voice, and a detailed approach to data review and system development.

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