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Claims Processing Specialist
3 months ago
As an equal opportunity employer, we are dedicated to fostering a diverse workforce that mirrors the variety of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta
Job Title:
Triage ClerkJob Type:
Temporary Long Term (Fixed Term) / Full timeJob Location:
Edmonton, AlbertaPosition Overview:
We are a committed team of over 2,000 individuals across multiple offices, each bringing unique skills and perspectives that enhance our core business functions. We operate as the independent administrator of the province's Workers' Compensation Act, striving to positively impact the lives of over two million workers and more than 170,000 employers in Alberta.
Key Responsibilities:
Utilize your analytical skills to evaluate claim histories and assess the legitimacy of Access to Information (ATI) requests. Verify authorizations to ensure that representatives are properly authorized and that the correct permissions have been granted for accessing claim file information. Assess incoming requests to determine the validity and eligibility of requestors seeking claim information. Generate requests and compile necessary components of claim files within WCB's secure digital framework. Release claim files electronically, ensuring accuracy and thoroughness in accordance with WCB policies. Achieve accuracy and statistical targets on a monthly basis, demonstrating your commitment to quality work. Operate effectively in a fast-paced environment, managing your workload while collaborating with team members to prioritize tasks. Address issues and communicate with clients to prevent unnecessary service delays. Maintain business applications with a high level of accuracy and confidentiality. Communicate effectively, both verbally and in writing, with internal and external stakeholders. Perform additional duties as assigned by the Work Coordinator and/or Supervisor.Required Qualifications:
A high school diploma, with experience in an office and customer service setting preferred. Familiarity with WCB legislation, policies, and procedures is advantageous. Understanding of the Freedom of Information and Protection of Privacy Act is beneficial. Proficiency in MS Office (Outlook, Word, Excel) is required. Experience with business computer applications, including internal WCB software, is a plus. Ability to thrive in a multi-tasking environment while managing a high volume of work and meeting deadlines. Strong reliability and time management skills are essential for success in this role. Capability to exercise independent judgment and work with minimal supervision. Exceptional attention to detail is crucial.Compensation:
Grade 4 Start Rate: $44,091 to Job Rate: $48,993 per annumThis is a temporary, full-time position with the potential for extension or permanency. Candidates may be required to complete computer testing as part of the selection process.
Final candidates will undergo a security clearance as a condition of employment.
We are committed to providing equal opportunity to all qualified individuals, without regard to race, color, religion, national origin, gender (or gender identity or expression), age, sexual orientation, or physical or mental disability. Equal opportunity is upheld in employment, promotions, and compensation.
Please submit your application online, including a cover letter and resume. We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.
