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Food Service Supervisor

2 months ago

St Albert, Alberta, Canada Dairy Queen St. Albert Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Dairy Queen St. Albert. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Ensure that food and service meet quality control standards, adhering to company policies and procedures.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service, meeting their needs and exceeding their expectations.
  • Operations and Administration
    • Maintain records of stock, repairs, sales, and wastage to ensure efficient inventory management.
    • Prepare and submit reports to management, highlighting key performance indicators and areas for improvement.
    • Establish work schedules and ensure that staff are adequately trained and prepared for their duties.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a food service supervisory role.
  • Skills and Abilities
    • Efficient interpersonal skills, with the ability to communicate effectively with staff, customers, and management.
    • Team player with a positive attitude and a commitment to providing exceptional customer service.
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
Work Environment

Our team at Dairy Queen St. Albert operates in a fast-paced environment, with a high level of energy and enthusiasm. As a Food Service Supervisor, you will be required to work in a dynamic and ever-changing environment, with a focus on providing exceptional customer service and maintaining high-quality food products.

Language

The primary language of work is English.

Work Schedule

The work schedule is 40 hours per week.