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Travel Agency Operations Manager

2 months ago


Burnaby, British Columbia, Canada OK TOUR COMPANY LTD Full time
About the Role

We are seeking a highly skilled and experienced Travel Agency Operations Manager to join our team at OK TOUR COMPANY LTD.

Key Responsibilities
  • Staff Management: Oversee and manage a team of staff, assigning duties and responsibilities to ensure seamless day-to-day operations.
  • Market Research: Conduct thorough market research and analysis to determine consumer demand, potential sales volumes, and the impact of competitors' operations on sales.
  • Product Development: Determine the merchandise and services to be sold, ensuring they meet the needs of our customers.
  • Price and Credit Policies: Implement and manage price and credit policies to ensure the company's financial stability.
  • Marketing Strategies: Develop and implement effective marketing strategies to promote our products and services.
  • Financial Management: Plan and manage budgets, monitor revenues and expenses, and make informed decisions to ensure the company's financial growth.
  • Staffing Requirements: Determine the necessary staffing requirements to meet the company's operational needs.
  • Issue Resolution: Resolve any issues that may arise, including customer complaints, supply shortages, and other operational challenges.
  • Staff Recruitment and Supervision: Recruit, hire, and supervise staff and/or volunteers to ensure the company's operational success.
  • Performance Reviews: Conduct regular performance reviews to evaluate staff performance and provide feedback for improvement.
  • Operational Planning: Plan, organize, direct, control, and evaluate daily operations to ensure the company's success.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a related field.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.