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Front Desk Associate

2 months ago

Whitehorse, Yukon, Canada Inn on the Lake Full time
Job Title: Front Desk Clerk, Hotel

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Inn on the Lake. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, and perform light housekeeping and cleaning duties.
  • Communication: Answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
Requirements:
  • Education: No degree, certificate, or diploma required.
  • Work Experience: Will train.
  • Computer Skills: Proficient in word processing software and central reservation systems.
  • Transportation: Own transportation and valid driver's license required.
  • Work Environment: Fast-paced environment with overtime required.
What We Offer:
  • Gratuities: Competitive compensation package.
  • Work Schedule: 40 hours per week.
  • Language: English.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application to join our team at Inn on the Lake.