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Client Service Associate

2 months ago

Stellarton, Canada VON Canada Full time
About the Role

VON Canada is seeking a detail-oriented and customer-focused Client Service Associate to join our Client Service Team. As a key member of our team, you will play a vital role in ensuring the delivery of quality client care and service.

Key Responsibilities
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Process client referrals and updates, respond to phone inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling and daily scheduling changes
  • Work closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
  • Ensure confidential information is properly protected and not disclosed to third parties
What We Offer
  • Competitive salaries and vacation time
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
Requirements
  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • Experience in a health care environment is an asset
Working Conditions and Physical Demands

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.