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Clinical Support Assistant II

2 months ago

Old Toronto, Ontario, Canada Uhnresearch Full time

The University Health Network (UHN) is dedicated to prioritizing patient needs above all else. UHN includes renowned institutions such as Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and the Michener Institute of Education. With a strong focus on research, complex case management, and educational excellence, UHN stands as a leading resource for patient care, research, and education on both national and international levels. UHN employs over 16,000 individuals, including more than 1,200 physicians and 8,000+ students, creating a vibrant community committed to transforming lives and communities through exceptional care, discovery, and learning.

Position Overview

Union: Non-Union
Department: Joint Department of Medical Imaging (JDMI)
Reports to: Supervisor
Grade: A0:06
Hours: 15 hours per week
Salary: $24.10 to $30.12 per hour (commensurate with experience and in line with UHN compensation policies)
Shifts: Weekend Days (with additional weekday shifts as required)
Status: Permanent Part-Time

Role Summary
As an Administrative Assistant II within the Joint Department of Medical Imaging (JDMI) at UHN, you will play a vital role in facilitating communication between healthcare providers and the medical imaging team. With over 750,000 examinations conducted annually, JDMI is recognized for its commitment to clinical excellence, leveraging advanced digital technologies and a dedicated team of over 700 staff and 90 specialized radiologists.

Your responsibilities will include:

  • Coordinating communication between referring physicians and medical imaging personnel.
  • Conveying critical findings and discrepancies to referring physicians.
  • Locating radiologists as per the schedule and providing insights on medical imaging procedures.
  • Assisting in the arrangement of bookings and managing various reception duties.
  • Responding to physician inquiries and managing a high volume of telephone communications.
Qualifications
  • Completion of Grade 12 or equivalent.
  • Graduation from a recognized business post-secondary medical secretarial arts program at the diploma level.
  • Proficiency in MS Office applications, including Excel, Outlook, PowerPoint, and Word.
  • Strong judgment and decision-making capabilities.
  • Excellent problem-solving skills.
  • Comprehensive understanding of medical terminology.
  • Familiarity with medical imaging procedures and their indications.
  • Outstanding verbal and written communication skills.
  • Ability to perform well under pressure and make sound judgments in challenging situations.
  • Thorough knowledge of healthcare organizational practices and standards.
  • Utilization of advanced functions for word processing and document preparation.
  • Development and maintenance of electronic and paper filing systems.
  • Ability to work efficiently in a fast-paced environment.
  • Exceptional organizational and time management skills complemented by strong interpersonal and customer service abilities.
  • Commitment to confidentiality and high-quality work standards.
  • Experience with quality assurance practices.
Additional Information

UHN offers a comprehensive range of benefits, programs, and perks, making it a distinctive workplace. These offerings provide value to employees throughout their careers at UHN.

  • Competitive compensation packages.
  • Membership in the Healthcare of Ontario Pension Plan (HOOPP).
  • Convenient access to transit and shuttle services.
  • A flexible working environment.
  • Opportunities for professional development and advancement within a large organization.
  • Additional perks, including corporate discounts on travel, dining, parking, phone plans, auto insurance, and on-site fitness facilities.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Accommodation requests can be made at any stage of the recruitment process.

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.