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Patient Support Specialist

3 months ago

Halifax, Nova Scotia, Canada North End Community Health Centre Full time

Job Overview:

The Healthcare Services Coordinator (HSC) is a pivotal nursing role within a community framework, tasked with advanced responsibilities in patient care and the facilitation of clinical services. The HSC operates as a vital member of a collaborative healthcare team, delivering services and initiatives that enhance wellness, sustain health, and avert illness. This is achieved through comprehensive nursing evaluations, health promotion strategies, and educational counseling, alongside collaboration with fellow team members. The HSC position encompasses additional responsibilities beyond the standard duties of a nurse within the organization.

Key Responsibilities:

The following responsibilities illustrate the extensive range of duties but are not exhaustive.

Core – Healthcare Services Coordinator Responsibilities

  • Oversee the collection and management of patient specimens.
  • Manage vaccine inventory and medication supplies.
  • Serve as the primary contact for clinical equipment requirements.
  • Assist in the formulation of policies, procedures, and care directives.
  • Collaborate with the Primary Care Manager to address patient care issues.
  • Act as the liaison for clinical student placements and preceptors.
  • Lead clinical practice meetings.
  • Be the first point of contact for laboratory-related inquiries.
  • Handle payroll for nursing staff and allied health professionals.
  • Engage in data collection and program evaluation as necessary.
  • Coordinate consults and specialty clinics (e.g., internal medicine, gynecology).
  • Participate in organizational committees as appointed or deemed appropriate.

Assessments & Interventions:

  • Collaborate effectively with all health team members and other care providers.
  • Deliver health promotion and preventive care for patients and families across all age groups.
  • Provide counseling on contraception and safe sexual practices.
  • Offer prenatal care and educational resources.
  • Conduct testing, education, and interventions aimed at preventing STBBIs.
  • Implement appropriate health education and promotion strategies, along with nursing interventions for individuals and groups with chronic conditions.
  • Advocate, counsel, and refer patients regarding various health and social issues.
  • Support and advocate for patients with complex healthcare needs.
  • Administer suitable nursing interventions for both urgent and non-urgent care across all age demographics, from newborns to the elderly.

Nursing Procedures Include:

  • Conduct routine nursing assessments for both healthy and unwell clients.
  • Perform well-baby and child assessments, including administering childhood vaccinations.
  • Provide wound care services.
  • Test and treat STBBIs.
  • Manage dressings and treatment for minor injuries.
  • Offer treatment advice for minor urgent care situations.
  • Conduct cryotherapy for skin conditions/warts.
  • Perform venipuncture and manage the collection and forwarding of specimens.
  • Administer ear syringing and injections, including long-term psychotropic medications.
  • Conduct pap tests once trained.
  • Provide foot care services (if certified).
  • Administer over-the-counter medications.
  • Implement treatment plans as per established care directives.
  • Administer immunizations throughout the lifespan.

Qualifications:

  • Bachelor of Nursing or Bachelor of Science in Nursing; registered with the relevant nursing regulatory body.
  • A minimum of 3 years of experience in community health or a similar environment.
  • Experience working with underserved populations is preferred.
  • CPR certification and nonviolent crisis intervention training, or a willingness to undergo training upon hiring.

Job Type: Full-time

Compensation: $38.10-$44.69 per hour

Expected Hours: 30 hours per week

Benefits:

  • Casual dress code.
  • Dental coverage.
  • Disability insurance.
  • Extended health benefits.

Work Schedule:

  • 8-hour shifts.
  • Daytime hours.
  • Monday to Friday.

Application Questions:

  • Do you have experience with Med Access EMR?

Experience:

  • Community Health: 2 years (preferred).

Work Location: In-person.