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Beauty Consultant
2 months ago
Holt Renfrew is seeking a highly skilled and motivated Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for delivering exceptional customer service and driving sales growth in our beauty department.
Key Responsibilities- Develop and maintain strong relationships with customers to increase sales, service, and loyalty.
- Exceed sales and service personal goals and targets, as well as brand goals and targets.
- Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert product knowledge with the selling team and maintain solid relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying marketing opportunities, executing events, and making assortment recommendations.
- Attend educational sessions to stay up-to-date on product knowledge, vendor information, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price change, and sales support tasks.
- Communicate with clients through various methods regarding in-store events, merchandise requests, sales follow-up, and birthdays.
- Resolve customer service issues and partner with selling management on any issues outside of guidelines.
- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative and team-oriented with excellent communication skills.
- Able to work in a fast-paced environment with minimal supervision.
- Able to work a flexible schedule, including nights, weekends, and holidays.
- Minimum of two or more years of experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment is preferred.
- Contribution to financial objectives.
- Individual objectives linked to the achievement of department goals.
- Feedback from internal and external clients.
