Community Associate

4 weeks ago


Brossard, Quebec, Canada Equest Full time
About the Role

We are seeking a highly skilled and enthusiastic Community Associate to join our team. As a Community Associate, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience in our workspace.

Key Responsibilities
  • Provide excellent customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the day-to-day operations of the workspace, including maintaining a clean and organized environment, and ensuring that all equipment and facilities are in good working order.
  • Develop and maintain strong relationships with our customers, understanding their needs and preferences, and providing personalized support to ensure their satisfaction.
  • Work closely with the Community Manager to plan and execute events and activities that promote a sense of community and foster collaboration among our customers.
  • Monitor and report on customer feedback and suggestions, using this information to improve our services and products.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a track record of providing exceptional service and resolving customer complaints in a professional manner.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic IT skills, including proficiency in Microsoft Office and other relevant software.
  • Legally eligible to work in the country you are applying within and at least 18 years old.
What We Offer
  • A competitive total compensation package, including a salary and benefits.
  • A bright and inspiring work environment, with opportunities for professional development and growth.
  • A professional workplace community, with a focus on collaboration and teamwork.
  • A quarterly bonus plan program, plus an hourly rate of $18.61.
  • A comprehensive health/dental care plan for all full-time team members and their eligible dependents.

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