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Engineering Business Systems Analyst

2 months ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

The Engineering Business Systems Analyst role is a critical liaison between the ATS global IT group and other ATS divisions/departments utilizing engineering information systems or data. This position requires strong technical skills and engineering information systems experience to provide operational support to engineering system users, participate in planning, design, development, and deployment of engineering systems projects, and coordinate activities between IT management, engineering system users, and engineering information systems developers (internal and external).

Key Responsibilities

Strategy & Planning


• Analyze existing systems to identify areas for improvement and develop strategies for enhancing or leveraging these systems.


• Collaborate with stakeholders to define, validate, and prioritize system requirements.


• Lead design sessions to prototype new features or systems, enhancing business processes, operations, and information process flow.


• Participate in project proposal preparation.


Acquisition & Deployment


• Research software and hardware solutions to inform recommendations and support purchasing efforts.


• Collaborate in the planning, design, development, and deployment of new applications and system enhancements.


• Translate user requirements into functional requirements for developers/project teams.


• Build relationships with software development and engineering teams to understand application architectures and required functionality.


• Create process models, specifications, diagrams, and charts to guide system programmers.


• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.


• Provide orientation and training to system users for all modified and new systems.


Operational Management


• Resolve system-related problems reported by end users.


• Document system user identification information, including name, department, contact information, and nature of problem or issue.


• Prioritize, schedule, and administer instances requiring enhancements and defect resolution.


• Record, track, and document the problem-solving process, including successful and unsuccessful decisions made, and actions taken, through to final resolution.


• Communicate application problems and issues to key stakeholders (management, developers, system users).


• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.


• Coordinate with department heads to assess departmental application training needs and objectives.


• Perform preventative maintenance, including the installation of service packs, patches, and hot fixes.


• Maintain currency, completeness, and accuracy of all documentation.


• Maintain awareness of industry best practices for engineering information systems (PLM, CAD, etc.).


• Perform operational tasks such as new project setup, etc.

Requirements

Education:


• University degree or college diploma in a mechanical engineering discipline.


• Certifications such as CMII, CMMI, ITIL, PMP, CBAP, or CSWP are definite assets.


• Fluency in German is an asset.


Experience:


• Proven experience with business and technical requirements analysis, business process modeling, and data modeling.


• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.


• Proven experience in the design, development, and implementation of software and hardware systems.


• Working technical knowledge of Java, VB Script,.Net, and SQL programming languages are an asset.


• Working knowledge of network and PC operating systems.


• Working knowledge of current network hardware, protocols, and standards.


• Extensive experience with core software applications, including AutoCAD, SolidWorks, PDM/PLM systems.


• Ability to apply statistical and other research methods into systems issues and products as required.


• Demonstrated project management skills.


• Strong knowledge of system and software quality assurance best practices and methodologies.


• Demonstrated knowledge of the organization's core business process and operations.


• Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.


• Knowledge of trends in technology relating to software applications, especially Services Oriented Architecture, Enterprise Service Bus, XML, integration strategies, etc.