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SmartLife and Mobile Hub Coordinator

2 months ago

Saskatoon, Saskatchewan, Canada CNIB Foundation Full time
Job Title: SmartLife and Mobile Hub Coordinator

Job Type: Full-time, Contract

Location: Saskatoon, Saskatchewan

Reports to: Executive Director, MB & SK

Direct Reports: No

About the Role

We are seeking a highly motivated and experienced SmartLife and Mobile Hub Coordinator to join our team at the CNIB Foundation. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and leading the development and implementation of innovative programs and services.

Key Responsibilities
  • Customer Experience
    • Assist with recruitment, engagement, and leadership of an integrated workforce of students, volunteers, and staff who will assist in delivering the CNIB SmartLife Centre experience and leading SmartLife sales and programmatic initiatives.
    • Assist participants in navigating the SmartLife e-commerce site.
    • Handle daily consumer transactions, including consumer inquiries, scheduling and managing consumer consultations, consumer payment transactions, and troubleshooting defective products.
  • Program Development and Implementation
    • Assist with building and maintaining consumer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
    • Develop and integrate creative programmatic strategies to engage SmartLife consumers with existing and new SmartLife accessible technologies.
    • Educate participants on current accessible high-tech solutions through hands-on and virtual demonstrations and product testing groups.
  • Training and Support
    • Provide administrative support by connecting with participants in various programs.
    • Assist participants with basic troubleshooting of their iOS devices.
    • Facilitate virtual and in-person workshops to instruct low vision/blind participants in the use of their iOS and Windows devices.
  • Community Outreach and Engagement
    • Lead the planning and implementation of Mobile Hub programming for participants in various rural communities.
    • Act as a CNIB and CNIB SmartLife Ambassador representing and promoting the organization at external events.
    • Outreach to participants and community partners to maximize participation and introduce new participants to the Mobile Hub and CNIB.
Requirements

Education and Certifications

  • Post-secondary degree or diploma in a related field and/or relevant experience and transferrable skills.

Experience and Qualifications

  • 3 years' experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent customer service provision.
  • Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.
  • Volunteer engagement and staff leadership experience.
  • Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.
  • A proven record of positive delivery of customer-focused initiatives and/or services.
  • Excellent verbal and written communication and superior interpersonal skills.
  • Strong understanding of, and demonstrated track record of product sales and customer service provision.
  • Portrays the appropriate professional image.
  • Knowledge in accessibility and assistive technologies.
  • Experience in developing and delivering training workshops and presentations.
  • Good relationship/team builder and networking skills with a variety of internal and external stakeholders.
  • Strong proficiency in all Microsoft Office applications.
  • Organizational and planning skills to work to concurrent and/or conflicting deadlines.
  • Analytical, problem definition and problem-solving skills.
  • Proven time management, planning, coordinating and organization skills.
  • Professional attitude, results-oriented, strategic and flexible.
  • Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.
What We Offer

We offer a comprehensive and competitive Total Rewards package, including flexible and hybrid working arrangements and schedules, opportunities for professional development and growth, and an enticing internal employee referral program.