Service Operations Supervisor

1 month ago


Montreal, Quebec, Canada CB Canada Full time

POSITION SUMMARY:

Reporting directly to the Director of Services at CB Canada, the individual in this role is accountable for overseeing a team of certified industrial technicians. This position requires effective leadership to ensure that all activities conducted by the industrial technicians are performed efficiently and promptly, while maintaining high standards in performance, safety, and customer service.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Leading, mentoring, and managing a team of up to 15 personnel
  • Overseeing daily operations and guiding the industrial technicians team
  • Identifying and resolving both straightforward and complex technical challenges
  • Building and sustaining positive relationships with team members, clients, and cross-functional departments
  • Implementing improvements to enhance workflow efficiency
  • Promoting team involvement and engagement
  • Handling recruitment, onboarding, training, development, coaching, and support functions
  • Ensuring adherence to standardized operating procedures and achievement of performance metrics
  • Monitoring and ensuring the validity and currency of technicians' certifications and training on a monthly basis
  • Guaranteeing quality and timely execution of work in accordance with client expectations
  • Balancing customer service with productivity requirements
  • Facilitating communication between industrial technicians and administrative staff
  • Managing work orders and efficiently allocating repair tasks
  • Maintaining and ensuring the availability of inventory and spare parts
  • Completing warranty repairs for accurate credit processing
  • Overseeing the training matrix for industrial technicians
  • Tracking performance indicators for technicians
  • Ensuring compliance with health and safety regulations

QUALIFICATIONS AND SKILLS:

  • Post-secondary degree or 7-10 years of relevant professional experience
  • Technical diploma or certification in industrial services with 1-2 years of supervisory experience
  • Demonstrated leadership, team-building, training, and development capabilities
  • Excellent communication, customer service, and interpersonal skills
  • Strong time management and prioritization skills
  • Proficient in computer applications including Microsoft Excel and Outlook
  • Knowledge of S.A.P is advantageous
  • Familiarity with industrial and safety products is beneficial
  • Valid driver's license required
  • Ability to lift up to 50 lbs
  • Bilingual proficiency in English and French

CB Canada is dedicated to being an employer of choice and values diversity. Background checks are a standard part of the hiring process. We adhere to employment equity principles and encourage qualified individuals, including those with disabilities, visible minorities, and indigenous people, to apply. Accommodations are available for applicants with disabilities upon request.



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