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Restaurant Operations Manager

2 months ago

London, Ontario, Canada Congee Chan Full time
About the Role

Congee Chan is seeking a highly skilled Restaurant Manager to oversee the day-to-day operations of our restaurant. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Budgeting and Financial Management
    • Analyze financial data to identify areas for cost reduction and implement strategies to boost profitability.
    • Develop and manage budgets to ensure accurate forecasting and control of expenses.
  • Operations Management
    • Oversee the daily operations of the restaurant, including staff management, inventory control, and supply chain management.
    • Implement processes to improve efficiency, productivity, and customer satisfaction.
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Provide coaching and feedback to staff to ensure they meet performance expectations.
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive dining experience.
    • Address customer complaints and concerns in a professional and timely manner.
  • Marketing and Sales
    • Develop and implement marketing strategies to drive sales growth and increase customer loyalty.
    • Collaborate with the marketing team to promote the restaurant and its offerings.
Requirements
  • Education
    • College or CEGEP diploma in a related field, such as hospitality or business.
  • Experience
    • At least 3 years of experience in a restaurant management role, preferably in a similar environment.
  • Skills
    • Excellent leadership and communication skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Knowledge of restaurant operations, including inventory management, supply chain management, and customer service.
Working Conditions
  • Work Environment
    • Fast-paced restaurant environment with a high level of customer traffic.
  • Physical Demands
    • Ability to stand for long periods, lift heavy objects, and move quickly in a fast-paced environment.
What We Offer
  • Competitive Salary
    • A competitive salary and benefits package.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth.