Learning Development Manager

4 weeks ago


Whistler, British Columbia, Canada AccorHotel Full time
Job Title: Learning Development Manager

As a key member of the Talent and Culture Team, the Learning Development Manager plays a vital role in ensuring the succession of colleagues to meet their personal goals and the future of the business. This position fosters an ongoing culture of development amongst colleagues and leaders alike.

Job Summary:

The Learning Development Manager is responsible for the coordination and execution of operational training for the hotel. This includes creating and maintaining a monthly training calendar and training checklists. The successful candidate will provide ongoing coaching, feedback, and guidance to leaders to ensure consistent and quality on-the-job training.

Key Responsibilities:
  • Coordinate and execute operational training for the hotel
  • Provide coaching, feedback, and guidance to leaders
  • Monitor operations, guest, and external audit feedback to ensure operational presence and identify training needs
  • Facilitate new hire onboarding, Train the Trainer, and corporate training programs
  • Actively monitor onboarding experience and facilitate ongoing check-ins with new hires
  • Coach and counsel colleagues on job-related issues, career development, and performance management
  • Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, employee relations, legislation, employment standards, and human rights
Qualifications:
  • Previous operational hospitality experience (minimum 2 years) is required
  • Previous leadership experience is an asset
  • Ability to be independent with the ability to influence all levels of the organization and drive key initiatives while working cohesively as part of a large team
  • Exceptionally organized, disciplined, proactive, and innovative
  • Proven experience with creating and executing full-cycle processes
Job Perks and Benefits:
  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Hotel leisure benefits including Golf/Ski passes
Remote Work:

No

Employment Type:

Full-time



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