Learning Development Manager

4 weeks ago


Whistler, British Columbia, Canada AccorHotel Full time
Job Title: Learning Development Manager

At Accor Hotel, we are seeking a highly skilled Learning Development Manager to join our Talent and Culture Team. This role will play a key part in ensuring the succession of colleagues to meet their personal goals and the future of the business.

Key Responsibilities:

  • Coordinate and execute operational training for the hotel, creating and maintaining a monthly training calendar and training checklists.
  • Provide ongoing coaching, feedback, and guidance to leaders to ensure consistent and quality on-the-job training is taking place.
  • Monitor operations, guest, and external audit feedback to ensure operational presence and identify training needs.
  • Facilitate new hire onboarding, Train the Trainer, and other corporate training programs.
  • Actively monitor onboarding experience and facilitate ongoing check-ins with new hires, providing feedback to trainers and leaders for effective communication and retention.
  • Coach and counsel all colleagues on job-related issues, career development, and performance management, providing performance management support and guidance to leaders.
  • Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, employee relations, legislation, employment standards, and human rights.

Requirements:

  • Previous operational hospitality experience minimum 2 years is required.
  • Previous leadership experience is an asset.
  • Ability to be independent with the ability to influence all levels of the organization and drive key initiatives while working cohesively as part of a large team.
  • Exceptionally organized, disciplined, proactive, and innovative.
  • Proven experience with creating and executing full-cycle processes.

Perks and Benefits:

  • Subsidized staff accommodation provided.
  • Complimentary meal in our staff cafeteria per shift.
  • Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
  • Hotel leisure benefits including Golf/Ski passes.

Work Arrangements:

No remote work.

Employment Type:

Full-time.



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