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**General Manager
2 months ago
About the Role:
The General Manager will play a pivotal role in upholding a culture of teamwork, mutual support, and respect within the SIRC sports complex. Reporting to the Regional Director Operations, this leader will work closely with Senior Management to ensure strategic business objectives are achieved.
Key Responsibilities:
- Adhere to the code of conduct and SIRC's Core Values
- Deliver against and evaluate Standard Operating Procedures
- Product and service execution to meet financial and customer retention targets
- Achieve performance plan targets and protect margins
- Effective and timely communication & decision making
- Ensure adherence in areas of legislative compliance and corporate policies and procedures
- Customer Experience
- Sports complex culture and employee experience
- Coaching and mentoring reporting Managers
- Succession Planning
Requirements:
- At least 5 years of experience in sports facility management, including strong program marketing experience and facility maintenance.
- Experience with the technical aspects of ice making and maintenance (preferred)
- Possess strong business acumen and ability to view the business broadly
- Experience with budget and business plan development
- Strong and effective leadership, with ability to lead and motivate groups and individuals at the middle management level
- Must have a value-added mindset and be customer centric
- Excellent written, verbal, and interpersonal communications skills
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
