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Merchant Services Operations Manager
2 months ago
Requisition ID: 205164
At Scotiabank, we are committed to fostering a results-oriented and inclusive culture that values high performance.
Global Transaction Banking Overview
Global Transaction Banking (GTB) serves as the core payments and transaction facilitator for Scotiabank. We provide Small Business, Commercial, and Corporate clients with top-tier treasury management solutions, ensuring a seamless business experience.
As companies enhance their digital capabilities and adapt their operational frameworks, their payment requirements are also changing. With a distinctive global presence, GTB offers a comprehensive array of innovative banking solutions designed to help our business clients achieve operational efficiencies, simplify payment processes, enhance working capital performance, and reduce financial risks.
We value your unique strengths, ideas, and aspirations. GTB is a rapidly expanding team focused on the Americas, particularly Canada, the U.S., and Mexico, and we are looking for exceptional talent to strengthen our organization.
Role Purpose
The Merchant Services Operations Manager plays a crucial role in driving profitability and revenue growth within the Global Business Markets (GBM) portfolio by enhancing the sales team's effectiveness and optimizing sales processes for improved efficiency and performance.
This position is responsible for implementing merchant services sales strategies across all business segments (Small Business, Commercial, and Corporate) and collaborating closely with segment stakeholders and partners to execute sales processes for new product introductions and updates to existing capabilities. The Manager will also identify and address challenges within the merchant sales cycle, with success measured by increased satisfaction among sales teams and the growth of new business opportunities.
The Manager will operate independently, guided by the Senior Manager, and will engage in cross-divisional product and sales initiatives, collaborating with teams such as Global Brand and Marketing, Operational departments (Legal, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions, and Customer Service). The Manager must also adeptly manage a complex network of external vendors and partners.
Given the complexities associated with this product line, prior experience in product management, product engagement, or sales enablement is highly advantageous.
Key Responsibilities:
- Drive business development and financial success through the creation of tailored client-facing materials.
- Collaborate with Sales, the Proposal Writing team, and partners on various requests (e.g., process development, execution, executive support).
- Work alongside the Merchant Services Product and Sales Enablement teams to ensure the successful implementation of new sales processes and product capabilities across key segments and the distribution network.
- Ensure compliance with the merchant sales governance framework in partnership with stakeholders and segment partners.
- Analyze and assess the sales process, identify inefficiencies, and propose solutions to enhance overall sales operations.
- Maintain sales process documentation, including playbooks, standard operating procedures, and best practices, ensuring the sales team is well-informed and compliant with established processes.
- Foster an environment where internal stakeholders and external partners pursue effective operations while ensuring compliance with operational risk, sales conduct, regulatory, and compliance standards.
Qualifications:
- Degree or postgraduate degree in business, marketing, or a related field.
- Demonstrated experience in sales operations, enablement, project management, or a similar role.
- Strong communication and interpersonal skills for effective collaboration with internal stakeholders and sales teams.
- Excellent presentation skills to convey results, challenges, recommendations, and solutions to various organizational levels.
- Attention to detail and ability to manage multiple priorities in a dynamic environment.
- Knowledge of Global Business Markets services, products, and sales culture.
- Understanding of the objectives, strategies, and structure of the Small Business, Commercial, and Corporate Bank.
- Familiarity with sales methodologies, processes, and best practices.
- 3+ years of experience in stakeholder and vendor management, with relevant experience in the merchant services and/or payment industry.
Work Arrangement: Standard office-based environment; non-standard hours may occur. Moderate domestic travel may be required.
What's in it for you?
Scotiabank encourages you to bring your best self to work and life every day. Our flexible benefit programs are designed to support your unique family, financial, physical, mental, and social health needs.
This role offers competitive compensation and a comprehensive benefits package, along with opportunities for professional development and career progression.
At Scotiabank, we are dedicated to creating an inclusive and accessible environment for all employees, valuing the unique skills and experiences each individual brings to the organization.
