Hearing Care Specialist

1 month ago


Lethbridge, Alberta, Canada Demant Polska Full time
Job Title: Client Service Administrator

We are seeking a highly organized and detail-oriented Client Service Administrator to join our team. As the first point of contact for our clients, you will provide exceptional customer service and administrative support to our clinicians and head office.

Key Responsibilities:
  • Customer Service: Greet clients, answer telephone calls, and respond to client queries in a professional and courteous manner.
  • Appointments: Manage client appointments, schedule clinicians' appointments, and maintain accurate records.
  • Clinic Appearance: Maintain a clean and organized clinic environment, including daily cleaning and tidying, and ordering office supplies.
  • Hearing Professional and Administrative Support: Provide administrative support to clinicians, including registering new clients, maintaining paper files, and shipping and receiving.
  • Accounting and Third-Party Insurance Support: Process sales, track outstanding balances, and complete daily bank deposits and sales reconciliations.
Requirements:
  • Post-secondary education in an applicable field
  • At least 2 years' customer service experience
  • Organized, detail-oriented, and comfortable working with multiple priorities
What We Offer:
  • Competitive compensation package
  • Generous PTO policy, including vacation and wellness days
  • Excellent benefits package
  • GoodLife Corporate Membership

About HearingLife Canada: We are a leading provider of hearing healthcare services in Canada, committed to providing life-changing hearing care and increasing awareness of the effects of hearing loss and the benefits of hearing devices.



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