Manager of Social Emergency Response

2 months ago

Toronto, Ontario, Canada Canadian Red Cross Full time

Job Summary:

The Canadian Red Cross is seeking a highly skilled and experienced Senior Manager, Social Emergency Services to join our team. As a key member of our organization, you will be responsible for leading the implementation of social emergency service lines at the national and geographic levels.

Key Responsibilities:

  • Develop and implement strategies for social emergency response, including program design, development, and evaluation.
  • Lead internal stakeholder communication and engagement in the area of program design, development, and evaluation.
  • Facilitate the adaptation and implementation of resources and activities in alignment with the strategy and framework of Social Emergency at a national level.
  • Coordinate the implementation of the process for development of a program and response framework for crisis response to social emergencies in Indigenous communities.
  • Monitor the CRC's approach to crisis and social emergency response to better ensure alignment to Indigenous priorities, is culturally sensitive, responsive to emerging requirements and best-practice, and aligned with our commitment to reconciliation.
  • Contribute to the development and implementation of supportive standards, tools, processes, and workflows in Indigenous response (disasters and crisis).
  • Identify and recommend adjustments to service standards, methods, and processes to continuously improve and respond to current and future needs at National and geography level.
  • Communicate and influence work methods, processes, service delivery, and change amongst team and with stakeholders within own department and other departments/service lines.
  • Participate and inform the workforce planning, resolves conflict and provide coaching and feedback to geographies.
  • Manage program planning, implementation, and evaluation in collaboration with key stakeholders, ensuring alignment with National strategies and goals.
  • Monitor and evaluate program impact and effectiveness, including data collection, analysis, and reporting, and use findings for program improvement and learning.
  • Prepare program reports, funding proposals, and other program-related materials, ensuring compliance with requirements and organizational guidelines.
  • Provide people management in the development of career development plans for assigned employees.
  • Strengthen personnel recruitment and onboarding processes and structures and monitoring against standards.

Requirements:

  • University degree in a relevant discipline (business administration, management) from a recognized academic institution, or an equivalent combination of education and experience.
  • Minimum 5-6 years working in program management, administration management, community development, psychology or similar.
  • Experience in working on programs with Indigenous Peoples with specific focus on resilience building related to response efforts in support of trauma, crises, and emergencies; Indigenous cultural awareness and engagement experience; Strong working knowledge of Indigenous networks and organizations.
  • Knowledge of Truth and Reconciliation Commission of Canada: Calls to Action and the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP).
  • Proficiency in standard computer applications (Microsoft Office Suite).
  • Ability to problem solve complex issues by identifying root causes of problems, analyze, consider risks, collect and interpret data.
  • Ability to communicate, negotiate and influence internal and external clients.
  • Ability to work under pressure, manage competing priorities, and adapt to changing circumstances in a fast-paced and dynamic environment.
  • Strong written and verbal communication in English is essential. Ability to speak an Indigenous language is considered a strong asset.
  • Strategic thinking skills to recognize how specific actions and messages will impact different stakeholders.

Working Conditions:

  • Will be working primarily in an office or project-based environment with the possibility of a partially virtual/hybrid (combination of in-person and remote) working arrangement.
  • Regular exposure to computer screens and keyboards while sitting at a desk for extended periods of time.
  • Occasional overtime, evening, or weekend work to meet project deadlines, support meetings/events or to meet an operational need.
  • May require occasional travel to attend meetings/conferences and/or support operational needs and/or an emergency response.
  • May be deployed for 6 – 10 days into a remote community.
  • Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
  • As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

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