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Field Service Engineer II

3 months ago

Montreal, Quebec, Canada Thermo Fisher Scientific Full time

Become a Part of Thermo Fisher Scientific's Mission

As a Field Service Engineer, you will play a crucial role in delivering outstanding service that exceeds client expectations. Your key responsibilities will encompass:

  • Executing repairs, installations, and maintenance on a variety of laboratory instruments
  • Performing thorough preventative maintenance to guarantee peak equipment functionality
  • Identifying customer requirements to advocate for service agreements and new apparatus
  • Overseeing spare parts inventory and managing associated costs effectively
  • Recording daily service activities for accurate documentation
  • Ensuring clear communication with clients to align service delivery
  • Participating in training on a range of equipment to provide superior service
  • Cooperating with manufacturers for warranty-related support

Qualifications for Success:

Educational Background:

  • Preferred post-secondary diploma in electronics or a related discipline

Professional Experience:

  • Minimum of 2 years of relevant field experience
  • Advanced proficiency in utilizing basic testing instruments
  • Proven capability in managing various product lines with limited oversight
  • Prior field experience and training are advantageous
  • Strong foundation in electronics, electrical, and mechanical systems

Essential Skills and Competencies:

  • Demonstrated ability to mentor and guide fellow engineers
  • Exceptional customer service and communication abilities
  • Familiarity with compressor and refrigeration equipment repairs is beneficial
  • Competence in using computers, mobile devices, and relevant software
  • Capacity to independently diagnose and resolve technical challenges

Work Environment Considerations:

  • Physical ability to lift and transport specified weights
  • Compliance with clean room standards and safety protocols
  • Regular travel within designated territory and occasional overnight assignments
  • Possession of a valid driver's license and a clean driving record is essential
  • International travel for training purposes may be required

As a Field Service Engineer at Thermo Fisher Scientific, you will join a committed team dedicated to empowering our clients to foster a healthier, cleaner, and safer world. Our team upholds values of integrity, intensity, innovation, and involvement, working collaboratively to advance research, tackle scientific challenges, drive technological progress, and support those in need.