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Estate and Trust Service Director

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Opportunity

We are seeking a highly skilled and experienced Estate and Trust Service Manager to join our team at Royal Bank of Canada. As a key member of our organization, you will be responsible for supervising and providing leadership for a team supporting complex exception-based processes.

Key Responsibilities
  • Hire, onboard, and train new team members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Provide training, coaching, recognition, and development opportunities for team members to enhance their skills and advance their careers.
  • Support escalated complex customer service situations and complete process oversight to ensure seamless operations.
  • Maintain accurate department procedures and reference materials to ensure compliance and efficiency.
  • Understand regulatory and organizational risks associated with work processes and dependencies to other areas and departments.
Requirements
  • Fully bilingual in French and English.
  • 4-year degree from an accredited university or equivalent, or high school diploma or equivalent, and 3+ years of prior securities, banking, technology, and/or job-specific related industry experience.
  • 2+ years of demonstrated and sound managerial experience leading and managing a team.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • The ability to make a difference and lasting impact.
  • A dynamic, collaborative, progressive, and high-performing team environment.
  • Flexible work/life balance options.
  • Opportunities to do challenging work and take on progressively greater accountabilities.
  • Access to a variety of job opportunities across the business.
Job Skills
  • Active Learning
  • Adaptability
  • Customer Service
  • Decision Making
  • Interpersonal Relationship Management
  • Operational Delivery
  • Process Improvements
  • Time Management