Concierge Associate
4 weeks ago
Job Title: Concierge
Job Summary:
We are seeking a highly skilled and experienced Concierge to join our team at Tricon Residential. As a Concierge, you will be the first point of contact for our residents, providing exceptional customer service and ensuring their needs are met.
Key Responsibilities:
- Develop meaningful relationships with residents, anticipating their needs and preferences.
- Provide expert knowledge of the community, including directions, local businesses, and community services.
- Assist with transportation and travel arrangements, tour and event tickets, restaurant reservations, and spa appointments.
- Promote a strong sense of community by maintaining a positive and professional environment.
- Handle inquiries, feedback, complaints, or concerns from residents in a professional and courteous manner.
- Maintain resident privacy and the organization's reputation by upholding integrity.
- Continually seek ways to improve and expand services by listening to resident feedback and making recommendations to leadership.
Qualifications:
- Possess exceptional communication, interpersonal, and relationship skills.
- High degree of initiative, agility, creativity, and flexibility.
- Highly self-motivated and able to work independently.
- Ability to work with a diverse group of people with varying interests, while being culturally aware.
- Strong command of the English language, both written and verbal.
- Prior concierge experience is an asset.
Minimum Requirements:
- 2+ years of experience in the hospitality industry.
- Possess exceptional communication, interpersonal, and relationship skills.
- High degree of initiative, agility, creativity, and flexibility.
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