Concierge Associate

4 weeks ago

Toronto, Ontario, Canada Tricon Residential Full time

Job Title: Concierge

Job Summary:

We are seeking a highly skilled and experienced Concierge to join our team at Tricon Residential. As a Concierge, you will be the first point of contact for our residents, providing exceptional customer service and ensuring their needs are met.

Key Responsibilities:

  • Develop meaningful relationships with residents, anticipating their needs and preferences.
  • Provide expert knowledge of the community, including directions, local businesses, and community services.
  • Assist with transportation and travel arrangements, tour and event tickets, restaurant reservations, and spa appointments.
  • Promote a strong sense of community by maintaining a positive and professional environment.
  • Handle inquiries, feedback, complaints, or concerns from residents in a professional and courteous manner.
  • Maintain resident privacy and the organization's reputation by upholding integrity.
  • Continually seek ways to improve and expand services by listening to resident feedback and making recommendations to leadership.

Qualifications:

  • Possess exceptional communication, interpersonal, and relationship skills.
  • High degree of initiative, agility, creativity, and flexibility.
  • Highly self-motivated and able to work independently.
  • Ability to work with a diverse group of people with varying interests, while being culturally aware.
  • Strong command of the English language, both written and verbal.
  • Prior concierge experience is an asset.

Minimum Requirements:

  • 2+ years of experience in the hospitality industry.
  • Possess exceptional communication, interpersonal, and relationship skills.
  • High degree of initiative, agility, creativity, and flexibility.

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