Asset Protection Officer
2 months ago
Job Profile: Uniformed Asset Protection Personnel (Customer Service)
Reports to: Kristy Phelan
Zehrs, UXBRIDGE ON is seeking a Uniformed Asset Protection Personnel (UAPP) to provide exceptional customer service and support to all internal and external customers.
As a UAPP, you will welcome customers as they enter the store, provide friendly service, and respond to Asset Protection initiatives. You will collaborate with other employees and perform other assigned duties as required.
Key Responsibilities:
- Provide exceptional customer service and support to all internal and external customers.
- Respond to Gatekeeper alarms and receipt checks as required.
- Assess safety hazards and take proper procedures to ensure customer safety.
- Escalate any crisis or emergency situations in a timely manner.
- Maintain and submit daily, weekly, and monthly status reports.
- All other duties as required.
Job Qualifications:
- Experience within a retail environment preferred.
- Ability to foster partnerships with store teams.
- Exceptional customer service skills with a talent for building relationships.
- Professional, friendly, and approachable demeanor.
- Ability to remain calm in high-tension situations.
- Ability to walk or stand in the same position for long periods.
- Ability to lift up to 50 lbs.
- First Aid and CPR certified is an asset.
Accommodation is available upon request for applicants and colleagues with disabilities.
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