Lead, Performance, Accountability Specialist

4 weeks ago

Sault Ste Marie, Ontario, Canada Sault Ste. Marie Full time
Job Title: Lead, Performance, Accountability

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value.

Job Summary:

We are seeking a highly skilled and experienced professional to lead our Performance, Accountability, and Funding Allocation team. The successful candidate will be responsible for reviewing and administering accountability agreements for Health Service Providers (HSPs), managing performance management of HSPs and system performance, and leading in the negotiation of HSPs Key Performance Indicators (KPIs) and targets.

Key Responsibilities:
  • Manage performance management of Health Service Providers (HSPs) and system performance.
  • Lead in the negotiation of HSPs Key Performance Indicators (KPIs) and targets.
  • Develop Subject Matter Expertise in health system programs and related system partners.
  • Lead the monitoring of accountability Health Services Providers' contracts, identifies and apprises management of imminent problems, issues, conflicts, and potential political risks and impacts.
  • Provide subject matter expertise and advice to the Director, Consultant, and others as required on the operational and health system performance and risks in meeting the requirements of the Ontario Health, Ministry/OH Accountability Agreement, and any other OH requirements.
  • Work collaboratively within the Consultant and Director to develop and manage critical stakeholder relationships and consultations and resolves a range of highly sensitive service provider relationship management issues.
  • Collaboratively develop strategies and tactics to increase the health service spread and scale for identified initiatives/solutions.
  • Maintain and develop the materials to enhance work performance, such as communications, reference material, and reporting tools.
  • Work collaboratively with other teams and partners in Ontario Health North Region for sharing of best practice, identification of innovations for spread and scale, share learnings, and identify opportunities for regional consistency in HSP Performance Management, Performance Monitoring, and Funding Allocation.
  • Lead in the completion of Service Accountability Agreements (SAAs) in a designated sector, from inception to completion, including the development of work-back schedules and supporting documents.
  • Identify opportunities to improve performance across the health care system and engage healthcare leaders in change initiatives.
  • Lead the design and implementation of innovations in healthcare through collaboration with HSPs to drive performance and quality improvement and improved equitable patient and client outcomes.
  • As assigned, lead in negotiation with HSPs to set performance and Funding targets.
  • Manage Funding Allocation and Quality base procedures allocation and reallocation.
  • Work with and collaborate with other team members of the Performance, Accountability, and Funding Allocation team to complete system-level project items as assigned.
  • Support the development and implementation of regional Performance Framework and Funding allocation Framework.
  • Provide advice and input to the development of health system and integration plans.
  • Provide Consultant and Director with recommendations related to Ministry/Ontario Health directed programs.
  • Participate in and contribute to inter-Ontario Health dialogue on the provincial performance management framework and its application to local health service delivery organizations, as appropriate and requested.
  • Lead committees and HSP performance meetings as assigned.
  • Lead and manage the integration activities as necessary from the performance and accountability perspectives, including development of integration tracker and ensure progress reports are received and evaluated.
  • Other Ad-hoc requests as assigned.
  • Support the quarterly risk management cycle, including supporting engagement of internal stakeholders across North Region business units to identify risks and develop appropriate risk responses through mitigation and contingency plans.
  • Plan and lead Service Provider Organization performance audits.
  • Provide subject matter expertise and advice to the Consultant and Director related to HSPs Performance measurements and improvements.
  • Coordinate with HSPs to support implementation of auditor general recommendations and respond to inquiries.
  • Maintain strong working relationship with HSPs in support of proactive/effective performance, issue management, and completion of SAAs from inception to completion, including the development of work-back schedules.
  • Develop issues management and escalation process, project evaluation and monitoring, including the infrastructure to track key indicators.
  • Identify and implement innovative practices to further improve processes in alignment with the performance management strategy and framework.
  • Participate and contribute to internal planning groups and working groups as appropriate and requested.
  • Demonstrate subject matter expertise on priority health system issues, including performance measurement, health system data, and HSP funding.
Requirements:
  • University degree, preferred in Business Administration, Health Administration, Finance, Accounting, or equivalent work experience.
  • Advanced knowledge of analytical and interpretation skills that would support quality outcomes.
  • Knowledge and experience of the Ontario healthcare system, accountability agreements, and contract performance management and related issues.
  • Knowledge of performance management and evaluation techniques in one or more health sectors related to administrative and clinical performance.
  • Ability to translate health system questions into data analyses, and to clearly explain results and limitations of analyses.
  • Ability to simplify complex information.
  • Experience with health system data and reporting.
  • Demonstrated leadership skills, including the ability to influence others and facilitate meetings.
  • Demonstrated ability to build and maintain effective, strong relationships with internal and external stakeholders (liaison role).
  • Effective team player and strong ability to work in a team environment and independently.
  • Solid project management experience and skills, including knowledge of project management methodologies, tools, and templates (PMP certification is an asset).
  • Administratively strong and able to converse well with HSPs and other regions as required.
  • Advanced knowledge of applications and tools used in data management and statistical analysis.
  • Excellent organizational, time management, interpersonal, and communication skills to work with HSPs, management team, and liaise with colleagues.
  • Able to use a variety of software programs in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project).
  • Financial acumen.
  • English/French bilingual would be an asset.

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