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Front of House Team Lead

2 months ago

Aurora, Ontario, Canada Boston Pizza International Inc. Full time
About the Role

Boston Pizza International Inc. is seeking a highly skilled and experienced Front of House Supervisor to join our team. As a Front of House Supervisor, you will play a key role in ensuring that our guests have an exceptional dining experience from start to finish.

Key Responsibilities
  • Support the General Manager in the daily operations of the restaurant, including training, development, and performance management of the Front of House team members.
  • Lead by example and work closely with team members to ensure that our guests receive outstanding service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the kitchen team to ensure seamless service and high-quality food presentation.
  • Monitor and maintain a clean and safe working environment, adhering to health and safety standards.
  • Conduct regular team meetings and provide feedback to ensure that team members are aware of their performance and areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of Front of House team members.
  • Work closely with the management team to achieve sales and customer satisfaction targets.
Requirements
  • Minimum 2 years of experience in a supervisory role in the food service industry.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to enhance your skills and knowledge.
  • A chance to work with a leading brand in the food service industry.