Customer Service Representative
16 hours ago
Acushnet Canada Inc., a leading golf industry company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries regarding product information, availability, and sales programs.
- Assist customers and sales representatives with order entry and editing, ensuring seamless sales program execution.
- Analyze customer inquiries and develop effective solutions to resolve issues in a timely manner.
- Collaborate with the Customer Service Manager and Supervisor to identify areas for process improvement and implement changes.
- Train and develop new members of the Customer Service team to ensure consistent high-quality service.
- Participate in meetings to discuss departmental initiatives and activities, ensuring alignment with company goals.
Requirements:
- College diploma in a related field or equivalent experience.
- Minimum one year of customer service experience, with a focus on SAP ERP systems.
- Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
- Proficient in Microsoft Office and able to sit for long periods, using a telephone.
- Golf industry knowledge and experience an asset, with bilingualism in French and English also an asset.
Acushnet Canada Inc. is an equal opportunities employer and welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.
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