Front Desk Associate
4 days ago
Guest Services Agent
The Silver Hotel Group is seeking a skilled Guest Services Agent to provide exceptional service to our hotel guests. As a key member of our front desk team, you will be responsible for creating a positive first and last impression for our guests.
Key Responsibilities:
- Provide warm and friendly service to guests during check-in and check-out procedures.
- Comply with all company standards and brand standards.
- Interact with guests to resolve any issues or concerns.
- Process guest registrations, room assignments, and special requests.
- Handle guest check-ins and check-outs efficiently and professionally.
- Resolve customer complaints and provide excellent customer service.
Requirements:
- Customer service experience, preferably in a hotel front desk position.
- Excellent written and verbal communication skills.
- Computer literate in Word and Excel.
- Results-oriented with the ability to work well in a fast-paced environment.
- Self-motivated with the ability to problem solve and complete tasks with minimal supervision.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- A fun and engaging work culture.
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