IT Support Specialist

1 week ago


Québec, Quebec, Canada Ducks Unlimited Canada Full time
Job Summary

Ducks Unlimited Canada is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our staff and stakeholders.

Key Responsibilities
  • Provide first-line technical support for desktop computers, telephones, peripherals, applications, and related technology.
  • Answer users' PC and software questions, assist with software training, and troubleshoot hardware and software applications.
  • Provide IT department administration, including invoice entry, and track maintenance contracts and fixed assets.
  • Assist with general user administration, security, and notification of outages and system maintenance.
  • Support IT administrators with Active Directory, Office 365, Microsoft System Center, security software, VMware, Veeam, disaster recovery, and maintaining wide area networks (WAN) and local area networks (LAN).
Requirements
  • 1 to 3 years of experience in an IT Support or Helpdesk role or a combination of IT helpdesk and customer service experience.
  • Relevant diploma or university degree or an acceptable combination of education, training, and/or relevant experience.
  • Bilingual in English and French.
  • Preference given for CompTIA A+ and/or Network+ certifications.
  • Familiarity or certified in Mac OS X, MS Windows 7 – 8.1, MS Server 2008 – 2012, Active Directory, SLES 11 Linux, CentOS, Asterisk, MS office products would be an asset.
  • Proficiency in remote administration and troubleshooting of desktop PCs.
  • Strong customer service, able to clearly and concisely communicate in a non-technical manner.
What We Offer
  • 3 weeks' vacation with paid personal and sick days.
  • Comprehensive compensation & benefits package.
  • Hybrid work arrangement.


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