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Food Service Team Lead

2 months ago

Burnaby, British Columbia, Canada GRILL MASTER Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at GRILL MASTER. As a key member of our operations team, you will be responsible for ensuring the highest level of quality and service in our food preparation and presentation.

Key Responsibilities
  • Establish and Implement Operational Procedures

Develop and maintain efficient methods to meet work schedules, ensuring seamless execution of daily operations.

Lead and Manage Food Preparation Teams

Supervise and coordinate the activities of staff who prepare and portion food, ensuring consistency and quality in every dish.

Inventory Management and Supply Chain

Estimate and manage ingredient and supplies required for meal preparation, minimizing waste and optimizing inventory levels.

Quality Control and Assurance

Ensure that food and service meet the highest quality control standards, maintaining a clean and safe working environment.

Customer Service and Relations

Address customers' complaints or concerns in a professional and courteous manner, providing exceptional service and ensuring customer satisfaction.

Reporting and Record Keeping

Prepare and submit accurate and timely reports, maintaining records of stock, repairs, sales, and wastage.

Food Trolley Delivery and Supervision

Supervise and check the delivery of food trolleys, ensuring timely and efficient service.

Personal Qualities and Suitability
  • Client Focus

Demonstrate a strong commitment to providing exceptional customer service and ensuring customer satisfaction.

Flexibility

Be adaptable and flexible in a fast-paced environment, able to adjust to changing circumstances and priorities.

Team Player

Work collaboratively with colleagues to achieve common goals and objectives, promoting a positive and supportive team culture.

Work Term and Hours

Work a permanent schedule, with 30 to 40 hours per week, ensuring a healthy work-life balance.