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Senior Director Operations

2 months ago

Ottawa, Ontario, Canada Workplace Safety and Insurance Board (WSIB) Full time
Job Summary:

The Workplace Safety and Insurance Board (WSIB) seeks an experienced Executive Leader Operations to lead the vision, direction, and leadership of the Division. This role requires corporate responsibility for the scale and scope of the mandate, which presents high risk for the organization or impacts the organization's financial position.

Key Accountabilities and Responsibilities:

Leadership and Direction:

  • Promote the organization's vision and values, ensuring that management and employees understand and share them.
  • Participate in the development of a shared vision for the Division, adhering to the principles of modern controllership.
  • Assist in the engagement of the management team in delivering the vision through the development and execution of the annual business plan and divisional goals and objectives.

Program Management:

  • Provide leadership and direction in the management and delivery of programs and services, ensuring required programs, policies, standards, and performance expectations are established, and service levels are maintained.
  • Support quality management and continuous improvement programs as established; evaluate the effectiveness and cost-benefit of services and programs.

Financial Planning and Management:

  • Participate in the planning of the financial, physical, and human assets of the Division, including the annual operating and capital budgets.

Human Resources and Health and Safety:

  • Ensure effective organization, resourcing, and management of human resources within the reporting line.
  • Ensure effective health and safety management systems and programs are developed, implemented, and monitored.

Stakeholder Engagement:

  • Build and maintain active interaction and dialogue with other WSIB leaders and employees to assess and discuss business and organizational issues, their implications, and potential solutions.
  • Act as a senior expert providing functional leadership and technical expertise to Vice Presidents and Directors on matters relating to professional areas of expertise and divisional initiatives and activities.

Board-Wide Initiatives:

  • Participate as a member of the senior management committee in the review, planning, development, and implementation of Board-wide initiatives, strategies, and programs.

Inter-divisional Projects:

  • Provide sponsorship to and/or manage inter-divisional projects on behalf of the organization at large and ensure they are successful and achieve the outcomes required to support the overall strategy of the organization.

External Relationships:

  • Establish and maintain effective relationships with appropriate external contractors or business partners, such as other workers' compensation boards, government agencies, stakeholders, and industry groups.
Job Requirements:

Education: Undergraduate university degree and significant experience in developing and delivering programs.

Experience: 10+ years of progressively more responsible leadership and management positions in a large complex organization dealing with insurance and/or disability management and/or public sector management and services.

Our Commitment to Equity, Diversity, and Inclusion:

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We respect and value the diversity of our people and strive to create an environment where employees can be themselves and where our differences are celebrated.