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Student Engagement Specialist

3 months ago

Barrie, Ontario, Canada Georgian College Full time

Department: Student Success
Campus: Barrie
Classification: Support Staff
Hourly Pay Range: $38.01 (start rate) - $ year rate)
Hours per week: 35 hours per week
Status: Contract (Appendix D)
Effective Date: September 23, 2024 – March 31, 2025

This role serves as a temporary replacement for a bargaining unit employee. Employment terms and conditions are as specified in the Support Staff Collective Agreement.

Reporting to the Manager of Student Advising and Mentorship, the Student Success Advisor (SSA) acknowledges the distinct qualities of each student and promotes development by engaging with students in their everyday experiences. SSAs approach students with curiosity and compassion, offering a nonjudgmental evaluation of their strengths and challenges, pinpointing areas for improvement, and collaborating with students to cultivate personal and academic resilience, enabling them to thrive in college and beyond. Each interaction between the SSA and student is a chance to foster an environment conducive to student growth and empowerment, teaching and exemplifying essential learning and life skills. SSAs prioritize establishing strong connections and a trusting rapport with each student and the academic leadership within their designated area.

Key Responsibilities Include:


• Providing guidance to students based on proactive and responsive developmental advising models throughout the student lifecycle.

• Engaging new students through various communication channels.

• Crafting advising strategies that target critical factors influencing student success and retention while addressing identified risk elements.

• Actively following up with students at key points in their educational journey; advising on transition challenges; exploring potential solutions and/or options, and facilitating referrals to coordinators, the Office of the Registrar, and academic and student success resources.

• Designing and implementing advising, student success, and learning support initiatives (e.g., study skills); actively participating in significant student transition and recruitment events (e.g., orientation, open house).

• Clarifying academic processes and procedures for students.

• Utilizing student success information systems to gather and document data, monitor student progress, and report on student needs and retention.

• Building strong relationships with Deans, Associate Deans, Coordinators, faculty, and other service areas (e.g., Co-op Consultants) to ensure effective communication and a seamless student service experience.

• Keeping current with knowledge, practices, and resources related to the academic area, academic procedures, college services, and advising strategies.

Required Qualifications:

• A completed three-year postsecondary degree/diploma in a relevant field such as human/social services, student services, education, or counseling.

• A minimum of five years of experience in a similar capacity, with responsibilities including student advising, preferably in a post-secondary context.

• Experience in developing and delivering learning support programs is advantageous.

• A solid understanding of student development and adult learning theories as they pertain to advising practices.

• Demonstrated experience and commitment to working in a diverse, equity-focused environment that values and promotes diversity, equity, inclusion, and anti-racism.

• Ability to cultivate inclusive and equitable relationships with students, faculty, staff, and community members.

• Familiarity with academic programs and processes and experience working with diverse student populations.

• Capacity to exercise independent judgment and take initiative.

• Strong interpersonal and communication skills, with the ability to address needs confidentially and professionally.

• Proficiency in MS Office – Intermediate level, along with experience in scheduling software (Clockwork or EAB Navigate preferred), a student information system (Banner preferred), and web delivery software (Blackboard preferred).

• Ability to remain calm and supportive during crises and to make appropriate referrals.

• Willingness to travel to other campuses and work outside of regular business hours when necessary.

• Knowledge of privacy legislation.

Georgian College is committed to fostering diversity, equity, and a workplace free from harassment and discrimination, ensuring an inclusive, barrier-free environment. We encourage applications from all qualified candidates and actively invite applications from individuals facing historical and/or current barriers to equity, including, but not limited to, persons of Indigenous ancestry, racialized individuals, persons with disabilities, women, and members of the 2SLGBTQ+ community. If you are contacted for an interview, please inform the coordinator of any accommodations required regarding materials or processes to ensure a fair and equitable experience.

Alternate formats will be provided upon request throughout the recruitment and selection process.

Georgian College has introduced Flex Work for certain positions. This role is currently eligible for Hybrid Work. Flex Work agreements will be established between the employee and manager upon commencement of employment and may be adjusted in accordance with the Flex Work guidelines. All employees are required to reside permanently in the province of Ontario.

Apply now:

Applications for this position must be received by 11:59 p.m. August 28, 2024.