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Senior Group Air Coordinator

3 months ago

Toronto, Ontario, Canada Direct Travel Full time

Position: Senior Group Air Coordinator

Location: Toronto, Canada

Language Requirement: Bilingual in French and English

Embark on a fulfilling career path with Direct Travel.

The Senior Group Air Coordinator is responsible for orchestrating air travel logistics for substantial incentive programs and corporate gatherings. Proficiency in Sabre is highly preferred.

This role operates in a hybrid environment, requiring in-office attendance for two days each week.

Core Values:

  • Vision: Creators of transformative business experiences that empower individuals.
  • Core Beliefs:
  • HONOR: Trust and respect are built through integrity. I choose the challenging right over the easy wrong.
  • OWNERSHIP: Each individual has the capacity to shape a brand experience. I choose my attitude and actions.
  • GRIT: To fulfill our commitments and achieve excellence, we must exhibit tenacity and resilience. I choose to persevere.
  • HEART: Genuine connections and loyalty stem from mutual respect, kindness, and compassion. I choose to engage with care.
  • COURAGE: Growth requires stepping into discomfort. I choose bravery.
  • CURIOSITY: To excel, we must possess a strong desire to learn and understand deeply. I choose to explore.

Key Responsibilities:

  • Deliver exceptional customer service to all participants.
  • Adhere to established standard operating procedures for group travel.
  • Present preliminary air options to attendees for approval, ensuring no ticketing occurs without consent.
  • Confirm optimal flight itineraries based on event criteria, preferred schedules, and participant preferences.
  • Secure the best fares for group travel by leveraging applicable airfares, negotiated group blocks, and corporate discounts.
  • Maintain compliance with turnaround time expectations based on client volume and destination.
  • Manage and ticket group air blocks in accordance with airline regulations.
  • Oversee the overall air budget throughout the planning and financial reconciliation phases.
  • Ensure all attendee PNRs align with company policies and procedures.
  • Facilitate personal air travel extensions for attendees and manage split billing processes.
  • Invoice online transactions processed through corporate credit cards or participants in Sabre.
  • Utilize quality control measures for ticketing, exchanges, seat fees, or personal payment transactions.
  • Manage the electronic ticket distribution process via Sabre and TripCase.
  • Provide ongoing air travel expertise during operational meetings with program and registration managers.
  • Be available for on-call flight assistance during primary group travel dates.
  • Monitor flights and communicate any arrival or departure issues to on-site travel staff.

Working Conditions:

  • This is a hybrid role, requiring in-office work two days per week.
  • Involves extensive computer work, including email and phone communications.
  • Participation in business-related functions is expected.
  • Possible travel on-site with clients/groups, ranging from 1 to 10 days, which may involve long hours.
  • Extended periods of sitting may be required.

Qualifications:

  • Associate's degree or equivalent combination of education and experience.
  • A minimum of 4 years' experience in the meetings and incentives sector, specifically in coordinating group air travel.
  • Strong knowledge of GDS systems; prior experience with Sabre is preferred.
  • Valid TICO Certification is required.
  • Proficiency in Microsoft Office 365 Suite, particularly Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
  • Familiarity with Cvent systems is advantageous, with the ability to learn proprietary systems.
  • Bilingual proficiency in English and French is essential.

Additional Attributes:

  • Exemplifies behavior that aligns with the organization's vision and core beliefs.
  • Possesses excellent interpersonal skills for cross-functional collaboration and relationship building.
  • Demonstrates a positive, solution-oriented mindset and adaptability to change.
  • Able to work independently while thriving in a team-oriented environment.
  • Exhibits strong verbal and written communication skills, maintaining professionalism in all correspondence.
  • Highly organized, capable of managing multiple projects and meeting deadlines.
  • Detail-oriented to effectively address client and participant needs.
  • Active listener, able to discern and respond to participant requirements.
  • Maintains confidentiality as necessary.

Benefits:

Alongside Medical, Dental, and Vision benefits, Direct Travel offers a comprehensive rewards and recognition program, including wellness initiatives, sustainability efforts, diversity, equity, and inclusion initiatives, and mental health support.

About Direct Travel:

Direct Travel is a leading provider of corporate travel management services, with over 40 years of experience in delivering customized travel solutions. The company is dedicated to maximizing value through superior service, innovative technologies, and significant cost savings.

Direct Travel is an equal opportunity employer.