Warranty Services Representative
3 weeks ago
The Common Elements Warranty Services Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, and lawyers. This position conducts inspections, meetings, and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion's Common Elements Construction Performance Guidelines.
Key Responsibilities- Provide fair, timely, quality, and consistent service and technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners, and lawyers regarding condominium common element warranty-related issues and compliance with Registrar Bulletins 19 and 19R (RB19).
- Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution.
- Conduct inspections and meetings with external clients regarding a condominium's common elements.
- Make recommendations for vendor/builder financial security retention at the conclusion of the construction process and throughout the warranty process.
- Make rulings and decisions on common element warranty claims with a risk exposure of up to 3.5 million dollars.
- Complete estimates and set/adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required.
- Represent Tarion as a witness at the License Appeal Tribunal, and as a representative at Builder Associations and public outreach activities.
- 5-7 years' construction-related experience – preferably in low-rise and high-rise construction methods.
- Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution, and making recommendations or writing decisions.
- Superior communication (verbal and written), observation, negotiation, problem-solving, analytical, and conflict resolution skills.
- Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference, or online.
- Ability to maintain confidences, exercise sound judgment, and discretion, and work collaboratively with others.
- Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users.
- Minimum community college graduate. Building science or construction-related diploma is an asset.
- Excellent negotiating, time management, and interpersonal skills.
- Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario.
- Ability to work independently and as a part of a team within a dynamic environment.
- Above-average keyboarding and computer skills in Microsoft Office and Internet environments.
- An out-going self-starter with the ability to make decisions based on practical building knowledge.
- Valid Class 'G' driver's license and reliable transportation is essential.
- Access to High Speed Internet connection in home office is essential.
- Ontario Building Code BCIN qualification in Legal (general), Part 9 (home), and Part 3 (large buildings) would be considered an asset.
Tarion is a not-for-profit organization that provides warranty protection to new home buyers in Ontario. We are committed to ensuring that new home buyers have peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.
We believe that our employees are our most valuable asset, and we strive to provide a welcoming work environment. We offer competitive compensation, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.
We are committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection, and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.
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