Sales Team Lead
4 weeks ago
MRC Global is seeking a highly skilled and experienced Sales Team Lead to join our team. As a Sales Team Lead, you will be responsible for overseeing the branch inside sales team to ensure MRC Global sales representatives are qualified and develop to achieve full service and sales potential.
Key Responsibilities:
- Develop and implement sales best practices to increase unit sales and dollars.
- Determine the appropriate routing of incoming work/accounts.
- Evaluate ISR team performance and skills, providing training and coaching to improve sales performance and productivity.
- Work with field sales professionals to understand and assist with sales activities and customer relationships.
- Meet with key customers to assist in maintaining relationships and/or closing sales opportunities/deals as requested.
- Provide recommendations to Branch Manager for sales, people, and service objectives, driving continuous improvement and efficiency.
- Review, monitor, and communicate gross margin goals for sales team.
- Lead employees to anticipate and solve problems and plan for workload changes.
- Motivate and challenge employees and encourage growth and development.
- Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback.
- Identify, perform, or obtain training required for employees to perform job tasks.
- Maintain confidential information pertaining to normal supervisory duties.
- Comply and promote awareness and understanding of MRC Global policies, procedures, and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines.
- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database.
- Maximize gross margin sales through careful analysis during the quote process.
- Identify and act on opportunities to increase market share by growing sales.
- Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
- Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed.
- Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).
- Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
- Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
- Monitor expected ship dates to ensure timely delivery and expedite as needed.
- Provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.
Qualifications:
- High School Diploma, GED (General Education Degree), and additional post-secondary training or education.
- Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
- Demonstrated competence in the use of computers and software applications.
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Willingness and ability to be on call as needed to provide 24-hour service to customers.
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
Additional Qualifications:
- Must have the ability to provide documentation verifying legal work status.
- Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries.
- Ability to understand and comply with MRC Global guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
Working Conditions:
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
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