Store Operations Manager
5 days ago
About the Role:
The Assistant Store Manager is a key member of the store leadership team, responsible for driving sales and operational excellence in a fast-paced retail environment. As a leader, you will be accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the RONA's in-store experience.
Key Responsibilities:
- Lead a team of associates to ensure exceptional customer service while shopping in a clean, safe, well-stocked store.
- Manage all inventory, merchandising, sales, and customer service activities in departments such as Lawn and Garden, Electrical, Plumbing, Hardware, Tools, and Pro.
- Drive execution of Installed Sales, Special Order Sales (SOS), and Pro Sales across assigned departments.
- Ensure associates pursue sales leads and generate the right amount and type of leads.
- Drive execution of Pro sales and service activities, including studying the Pro business and providing direction/feedback/ideas to the Pro Department Supervisor.
- Maintain relationships with the store's top Pro accounts and local Pro Sales Manager (where applicable).
- Model the behaviors needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers.
- Adhere to company safety policies and procedures while working.
Requirements:
- Bachelor's degree in a related field (an asset).
- ~3 years of experience leading associates in a retail environment.
- ~1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- ~Strong working knowledge of Microsoft Office Suite.
About RONA:
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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