Builder Administrator

1 week ago

Saskatoon, Saskatchewan, Canada Trail Appliances Ltd. Full time
About Trail Appliances Ltd.

We are a leading independent appliance retailer in Western Canada, committed to unparalleled customer service, competitive pricing, and expert advice. Our family-owned business has been serving the community since 1974.

The Role

We are seeking a meticulous and organized individual to fill the position of Builder Administrator. This role involves the careful management of builder allowances and documentation, ensuring adherence to budgetary constraints and contractual obligations.

Key Responsibilities
  • Builder Allowances and Documentation Management:
    • Review and validate builder allowances against established guidelines and contracts.
    • Ensure purchase orders align with budgetary constraints and contractual obligations.
    • Input project information into computer systems, maintaining accurate records.
    • Confirm builder allowances for all appliance orders and obtain purchase orders.
    • Check and approve all builder invoices, documenting and confirming orders.
    • Update and maintain builder job lists.
  • Specialized Builder Services:
    • Coordinate appliance deliveries and installations with relevant departments.
    • Liaise between Trail & Builder to expedite deliveries and resolve issues.
    • Receive and forward service requests to the Service Department, monitoring them for timely resolution.
  • Administrative and Customer Service:
    • Assist with reconciliation of unpaid invoices and write credit notes for builders as required.
    • Serve as the point of contact for customer service requests, forwarding them to the appropriate department.
    • Provide assistance and service to customers, ensuring high satisfaction.
    • Verify all invoices for accuracy, including product and customer information, matching them against purchase orders.
    Requirements
    • Education and experience in administration or a related field.
    • Strong organizational, time management, and communication skills.
    • Proficiency in MS Office and other relevant software applications.
    • Knowledge of builder industry practices and familiarity with documentation management and invoicing systems.
    • Customer service-oriented mindset with problem-solving and conflict resolution skills.
    • Ability to adapt to changing priorities, work independently and collaboratively, and adhere to company policies and procedures.
    Why Trail Appliances Ltd.?

We value our employees and provide a comprehensive and competitive total rewards package, including health & dental benefits, personal care days, statutory holidays off, employee & family assistance program, staff incentives and rewards, and employee discounts.

We are proud to be recognized as an industry leader today, and we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

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