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Technical Support Agent
3 months ago
Become a part of our team at American Iron & Metal (AIM)
AIM stands as a prominent entity in the metal recycling sector, boasting over 125 locations and a workforce of 4000 individuals globally. Our commitment lies in delivering exceptional technical assistance to our internal stakeholders, ensuring their requirements are addressed swiftly and effectively. Join a team that is dedicated to fostering a positive influence on the environment.
What we provide:
- Attractive salary package with benefits
- Comprehensive health coverage and retirement plan
- Company-wide gatherings throughout the year
- Complimentary onsite fitness center and subsidized dining options
- A diverse and vibrant workplace culture
Position Overview:
In the role of Technical Support Agent, you will be tasked with delivering technical support to internal stakeholders, ensuring their requests are fulfilled. You will serve as the primary contact, providing tailored assistance while upholding a high standard of professionalism.
- Deliver customer service support to executive-level stakeholders on a rotating 24/7 schedule
- Notify management of emerging incident patterns
- Implement pre-packaged software utilizing automated tools
- Assist in software rollouts and updates
- Document, track, and manage the incident resolution process
- Employ remote tools and diagnostic utilities for troubleshooting
Required Qualifications:
- Degree in Information Technology, Computer Science, or a related discipline
- Minimum of 3 years in a technical support role
- Excellent communication and problem-solving abilities
- Capability to work both independently and collaboratively in a dynamic environment
- Familiarity with relevant technical domains (e.g., ITIL, CompTIA, Microsoft, Cisco) is advantageous
- Bilingual proficiency is mandatory
American Iron & Metal is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, gender, age, or other protected status. Only those selected for further consideration will be contacted.
