Support Specialist

2 months ago


Lévis, Quebec, Canada CB Canada Full time
Classification et Responsabilités

L'analyste du support technique II est responsable de l'assurance du bon fonctionnement des ordinateurs afin que les utilisateurs finaux puissent accomplir les tâches d'affaires. Cela comprend la réception, la hiérarchisation, la documentation et la résolution active des demandes d'aide des utilisateurs finaux et l'escalade des incidents lorsque cela est jugé approprié et nécessaire pour maintenir les attentes.

Compétences et Exigences
  • Diplôme d'études collégiales ou universitaires dans le domaine de l'informatique et/ou minimum d'un an d'expérience de travail équivalente;
  • Connaissance du matériel informatique de base;
  • Expérience avec les systèmes d'exploitation de bureau et de serveur;
  • Expérience avec divers logiciels utilisés dans l'environnement des affaires;
  • Expérience avec le logiciel de contrôle à distance;
  • Expérience du dépannage d'imprimantes, de scanners et de divers autres périphériques à distance;
  • Expérience du dépannage et de la prise en charge des appareils mobiles iPhone, iPad, Android;
  • Connaissance pratique d'une gamme d'utilitaires de diagnostic;
  • Familiarité avec les principes fondamentaux d'ITIL;
  • Compétences exceptionnelles en communication écrite et orale.
Avantages de l'emploi

Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d'emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons des solutions de placement contractuel, temporaire et permanent dans les domaines de la finance et de la comptabilité, des technologies, du marketing et de la création, et du soutien administratif et à la clientèle.



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