Front Desk Associate

1 day ago

Saskatoon, Saskatchewan, Canada NPCSandman Hotel Group Full time
Job Title: Guest Service Representative

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at NPC/Sandman Hotel Group.

Job Summary:

The Guest Service Representative will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and timely manner.
  • Front Desk Operations: Process group arrivals and departures, take and cancel room reservations, and balance cash and complete balance sheets.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone calls, and relay messages.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve issues in a professional manner.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in the hospitality industry.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and attention to detail.
What We Offer:

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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