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**Shop Manager

2 months ago

Vernon, British Columbia, Canada Inland Truck & Equipment Full time

About the Role

The Shop Manager - Equipment Operations is responsible for ensuring the quality, quantity, and safety of work performed by equipment technicians meets Service expectations. This role has overall responsibility for maintaining the shop schedule, ensuring warranty and troubleshooting processes are followed, repair timelines are achieved, and repair quality meets expectations.

Key Responsibilities

  • Maintain control of shop technicians, tools, processes, and procedures.
  • Routine Floor Management updating ongoing jobs so the Front Service Counter can keep our customers informed.
  • Assist the Service Manager with performance management of technicians.
  • Contribute to successful shop performance:
    • Participate in ongoing training opportunities and ensure successful completion of required/recommended training offerings.
    • Gross profit – accurate estimating, recommending service work and controlling Technician time on work orders.
    • Communicate job status with the next shift supervisor (Service Advisor, Leadhand, etc.).
    • Maintain organized tools, service trucks, and repair logs.
    • Train and review repair stories with the Technicians to ensure the Complaint, Cause, Correction, Complications, and Confirmation are accurate.
    • Become familiar with and comply with the company's Health & Safety policies.

Requirements

  • Post-secondary degree or diploma in a related field.
  • Four years related experience and/or training.
  • Heavy Equipment repair technical knowledge and related experience in truck or equipment service repair business.
  • Great interpersonal skills with the ability to communicate effectively, both verbally and in writing.
  • Proficient in Microsoft Word and Excel.
  • Basic computer skills, including spreadsheets and keyboarding.
  • Must have valid Class 5 driver's license.