General Sales Manager

1 month ago

Vernon, British Columbia, Canada The Dufresne Group Full time
General Sales Manager Job Description

The Dufresne Group is the largest licensee of Ashley in Canada, with locations from B.C. to Ontario. Our teams are committed to supporting our guests in finding the perfect home furnishings to help make their space a home.

We are seeking a highly motivated and experienced General Sales Manager to join our team at our Vernon store. As a key member of our leadership team, you will be responsible for driving sales and maximizing store profitability by creating a store culture that enhances and maximizes the customer shopping experience while managing the day-to-day operations of the store.

Key Responsibilities:
  • Achieve sales targets and goals, including key performance indicators, EBT, cost control, and budgets.
  • Recruit, train, coach, and develop key pillars - sales, administration, visual presentation, and warehouse.
  • Coach and lead the store team to drive overall performance by attending and conducting weekly performance meetings.
  • Create and maintain a work environment that builds employee engagement.
  • Manage multiple projects and tasks effectively while adhering to strict timelines in a fast-paced dynamic work environment.
  • Participate in setting goals and targets, and the development of strategies and objectives to achieve financial goals.
  • Responsible for budgeting, forecasting, monthly, and weekly reporting, and diligent review of P&L.
  • Direct the implementation of corporate sales and marketing programs.
  • Execute on corporate programs and systems.
  • Gain a solid understanding of the local market through community involvement.
  • Forecast staffing needs and follow through on recruiting and hiring strategies to ensure optimal staffing.
  • Ensure customer concerns are addressed effectively and promptly.
  • Ensure all Loss Prevention policies and procedures are followed and enforced as laid out in the Loss Prevention manual.
Requirements:
  • Post-secondary education with 3-5 years of experience in retail or hospitality management or a combination of related education and experience.
  • 2-3 years of experience working in a supervisory/management position.
  • Proven track record of building high-performance teams and strong work relationships.
  • Excellent communication and interpersonal skills (English).
  • Able to handle difficult and/or intense situations diplomatically and professionally.
  • Demonstrated working knowledge of Microsoft Office products and the ability to learn in-house computer programs.
  • Must be able to work long hours standing, including days, evenings, and weekends.
  • Ability to meet the following employment terms: This is a permanent full-time opportunity, with an average weekly hour expectation of 45-50 hours per week, during store operating hours (currently Monday-Saturday 9:30am-5:30pm, Sunday 11am-5:30pm).

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