Optical Professional
1 week ago
Job Summary:
We are seeking a highly skilled Licensed Optician to join our team at LensCrafters in Waterloo, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert optical care to our customers.
Key Responsibilities:
- Welcome and serve customers in a professional and courteous manner
- Custom fit glasses and precisely place prescriptions in lenses
- Act as a leader in optical acumen and provide expert advice to customers
- Take and record measurements, accurately adjust/fit eyewear with attention to detail
- Assist team members with complex product needs and prescriptions
- Use technology effectively and efficiently to provide excellent customer service
- Proactively identify and resolve customer issues
- Ability to multitask, prioritize, and manage time effectively
- Strive to achieve exceptional results on brand KPIs and competencies
- Maintain a clean and organized store appearance
- Inform management of safety opportunities and demonstrate safe work practices
Requirements:
- High School graduate or equivalent
- State licensure
- Optical dispensing experience
- Strong customer service skills, including communication, listening, and teamwork
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills, including the ability to use and carry an iPad/tablet
- Familiarity with POS, computers, and calculators
- Embracing new technology and change
Preferred Qualifications:
- Previous customer service and retail experience
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