Current jobs related to Incident Response Specialist - Toronto, Ontario - Wealthsimple

  • Incident Response Specialist

    3 weeks ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Job Title: Incident Response SpecialistAbout the Role:Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. As an Incident Response Specialist, you will play a critical role in ensuring our clients receive the best possible experience during incidents.Key Responsibilities:* Contribute to...

  • Incident Response Specialist

    2 weeks ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Job SummaryWealthsimple is seeking a highly skilled Incident Response Specialist to join our team. As an Incident Response Specialist, you will be responsible for improving the Client Experience (CX) within Incident Response. This involves transforming incident communications into understandable and straightforward updates and resources that empower our...

  • Incident Response Specialist

    2 weeks ago

    Toronto, Ontario, Canada Wealthsimple Full time

    About the RoleWealthsimple is seeking a highly skilled Incident Response Specialist to join our team. As an Incident Response Specialist, you will be responsible for improving the Client Experience (CX) within Incident Response. This includes transforming incident communications into understandable and straightforward updates and resources that empower our...

  • Incident Response Specialist

    1 month ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Transform Client Experiences with Incident ResponseWealthsimple is revolutionizing financial services, and we're looking for a skilled Incident Response Specialist to join our team. As a key member of our Client Experience team, you'll play a critical role in ensuring our clients receive exceptional support during incidents.Key Responsibilities:Contribute to...

  • Incident Response Specialist

    1 month ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Transform Client Experiences with Incident ResponseWealthsimple is revolutionizing financial services, and we're looking for a skilled Incident Response Specialist to join our team. As a key member of our Client Experience team, you'll play a critical role in ensuring our clients receive exceptional support during incidents.Key Responsibilities:Contribute to...

  • Incident Response Specialist

    1 month ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Transform Client Experiences with Incident ResponseWealthsimple is revolutionizing financial services, and we're looking for a skilled Incident Response Specialist to join our team. As a key member of our Client Experience team, you'll play a critical role in ensuring our clients receive exceptional support during incidents.Key Responsibilities:Contribute to...

  • Incident Response Specialist

    1 month ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Transform Client Experiences with Incident ResponseWealthsimple is revolutionizing financial services, and we're looking for a skilled Incident Response Specialist to join our team. As a key member of our Client Experience team, you'll play a critical role in ensuring our clients receive exceptional support during incidents.Key Responsibilities:Contribute to...

  • Incident Response Specialist

    3 weeks ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Job SummaryWealthsimple is seeking a highly skilled Incident Response Specialist to join our team. As a key member of our Client Experience team, you will be responsible for improving the Client Experience (CX) within Incident Response. This includes transforming incident communications into understandable and straightforward updates and resources that...

  • Cybersecurity Incident Response Specialist

    6 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Is this role right for you?As a Cybersecurity Incident Response Specialist, you will respond to account-level attacks targeting Scotiabank’s products and digital properties in Canada, following our incident protocol, incident communication matrix, service-level commitments, and associated playbooks.You will regularly review and incorporate lessons learned...

  • Incident Management Specialist

    3 weeks ago

    Toronto, Ontario, Canada Definity Financial Full time

    Job DescriptionThe Incident and Problem Management Specialist plays a critical role in ensuring the smooth operation of our IT systems. This position is responsible for managing and governing the incident and problem management process, ensuring that the right resources are allocated to restore normal service levels following an event.Key...

  • Wealthsimple Incident Response Specialist

    1 week ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Role OverviewYour career is an investment that grows over time. Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We're the largest...

  • Incident Response Recovery Manager

    4 weeks ago

    Toronto, Ontario, Canada NavitsPartners Full time

    Incident Response Recovery ManagerNavitsPartners is seeking a highly skilled Incident Response Recovery Manager to join our team. As a key member of our cybersecurity team, you will be responsible for leading incident response and recovery efforts, ensuring the security and stability of our IT services.Key Responsibilities:Serve as the primary point of...

  • Incident Response Recovery Manager

    4 weeks ago

    Toronto, Ontario, Canada NavitsPartners Full time

    Incident Response Recovery ManagerNavitsPartners is seeking a highly skilled Incident Response Recovery Manager to join our team. As a key member of our cybersecurity team, you will be responsible for leading incident response and recovery efforts, ensuring the security and stability of our IT services.Key Responsibilities:Serve as the primary point of...

  • ITIL-Based Incident Resolution Specialist

    2 weeks ago

    Toronto, Ontario, Canada Definity Financial Full time

    Job Description:The Incident and Problem Management Specialist at Definity Financial plays a vital role in ensuring the smooth operation of our IT systems. This specialized professional is accountable for managing and governing the (ITIL-based) incident and problem management process, ensuring that the right resources are coordinated to restore normal...

  • Cybersecurity Incident Response Lead

    2 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About this role:We are seeking a highly skilled Cybersecurity Incident Response Lead to join our team. As a key member of our Threat Defense Operations group, you will be responsible for leading incident response efforts and providing specialized expertise on Cybersecurity Events, Incidents, and Digital Forensics.Key Responsibilities:Lead Cybersecurity...

  • Incident Response Project Coordinator

    3 weeks ago

    Toronto, Ontario, Canada NavitsPartners Full time

    Incident Response Project AdministratorNavitsPartners is seeking a highly skilled Incident Response Project Administrator to join our team.Key Responsibilities:Lead and coordinate IR team activities to ensure timely task and milestone completion.Develop and share regular project updates, including strategic changes and progress, with stakeholders.Assign...

  • Incident Response Project Coordinator

    1 month ago

    Toronto, Ontario, Canada NavitsPartners Full time

    Incident Response Project AdministratorNavitsPartners is seeking a highly skilled Incident Response Project Administrator to join our team.Key Responsibilities:Direct and coordinate IR team activities to ensure timely task and milestone completion.Create and share regular updates on project status, including strategic changes and progress, with...

  • Incident Response Project Coordinator

    1 month ago

    Toronto, Ontario, Canada NavitsPartners Full time

    Incident Response Project AdministratorNavitsPartners is seeking a highly skilled Incident Response Project Administrator to join our team.Key Responsibilities:Direct and coordinate IR team activities to ensure timely task and milestone completion.Create and share regular updates on project status, including strategic changes and progress, with...

  • Incident Response Team Lead

    4 weeks ago

    Toronto, Ontario, Canada NavitsPartners Full time

    Incident Management CoordinatorNavitsPartners is seeking a highly skilled Incident Management Coordinator to join our team.Key Responsibilities:Lead and direct the IR team to ensure timely completion of project milestones and tasks.Communicate project status, strategy, and progress to stakeholders through regular updates.Delegate work based on team members'...

  • Manager, Incident Response Solutions

    7 days ago

    Toronto, Ontario, Ontario, Canada CYGNVS Full time

    About the Job: Manager, Incident Response SolutionsCYGNVS is a purpose built, out of band, incident response and crisis management platform that reduces the impact and minimizes business interruption from a cyber-attack. Founded in 2020, the innovative start-up has helped over 2,500 organizations prepare for, respond to, and report cyber-attacks. We are in...

Incident Response Specialist

2 months ago

Toronto, Ontario, Canada Wealthsimple Full time
Transform Client Experiences with Incident Response

Wealthsimple is on a mission to revolutionize financial services, and we're looking for a talented Incident Response Specialist to join our team. As a key member of our Client Experience team, you'll play a critical role in ensuring our clients receive exceptional support during incidents.

Key Responsibilities:
  • Contribute to the improvement of Client Experience within Incident Response
  • Transform incident communications into clear and concise updates and resources for our Client Success team
  • Share updates with clients through our public-facing status page, app banners, and collaborate with internal teams to provide timely information
  • Participate in larger initiatives to improve the incident process and minimize client impact
  • Participate in incident retrospectives and drive process improvements
  • Act as a liaison between Engineering/Product and Client Success, advocating for client experience during incidents
  • Document new learnings from incidents, including trends and opportunities for improvement
  • Deliver an exceptional client experience, always doing what's right for each client
Requirements:
  • 1-2 years of experience in Client Success or sales operations, with a focus on providing feedback for strategic projects
  • Technical interest or background, with an understanding of contributing factors to incidents
  • Strong communication skills, with the ability to communicate in various styles and forms
  • Critical thinking and decision-making skills, with the ability to learn from decisions and share knowledge with the team
  • Project and operational mindset, with a focus on continuous improvement and optimization
  • Prioritization and problem-solving skills, with the ability to break down complex problems and identify contributing factors
  • Action orientation, with a bias for action and the ability to take ownership of tasks and seek help when needed
  • Collaboration and interpersonal skills, with the ability to work cross-functionally with various stakeholders
  • Passion for clients and products
Why Wealthsimple?

We offer a competitive salary, top-tier health benefits, and a retirement savings matching plan. You'll also enjoy 20 vacation days per year, unlimited sick and mental health days, and up to $1,500 per year for wellness and professional development. Plus, you'll have the opportunity to work remotely and be part of a diverse and inclusive team.

We're committed to building a diverse and inclusive workplace, and we welcome applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any accommodations or adjustments throughout the interview process, please let us know, and we'll work with you to provide the necessary support.